Technical Program Manager II

Disney Entertainment & ESPN Product and Technology  

On any given day at Disney Entertainment & ESPN Product & Technology (DEEP&T), we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.  

A few reasons why we think you would love working for Disney Entertainment & ESPN Technology 

• Building the future of Disney’s media business: DEEP&T Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.  

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.  

• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.  

The Disney Entertainment and ESPN Product & Technology team is seeking a Technical Program Manager who will be an exceptional addition to our team. As a Technical Program Manager you will partner with Product Management, Partner Engineering, and Technical Account Management to understand business and B2B2C Partners needs, translate those needs to engineering requirements, and collaborate with all impacted teams to ensure Partners successful launch of the Disney+ services. The right person for this role is proficient in both technology, the language of product, streaming services and Partner technical integration support. You will need to move and adapt quickly as needed change. You are encouraged to always maintain a pulse on development progress, look for ways to improve existing processes and manage the inevitable change over the lifecycle of a project to ensure delivery of our services. If you are someone who thrives in a collaborative environment, jumps at the opportunity to work on impactful and complex problems, and constantly seeks out new challenges, then this is a great role for you! 

The Technical Program Manager - Partnerships leads technical program delivery of Disney+ services to a large roster of Domestic and International B2B2C Partners. The cross-functional role requires a combination of technical acumen, program management, project management, and risk management. The ideal candidate is a self-starter, relationship builder and leader who will also help shape the team as we continue to evolve, grow, and partner with our world-class engineering and product organizations 

What You Will Do: 

• Own execution for upcoming Partner launches, driving request intake, issue resolution, and delivery 

• Build strategic and trusted partnerships with our team leads from the Technical Account Management Team, Partner Integration Engineering Teams, and Device & Media Product teams to ensure alignment with business needs 

• Partner with engineering, product and Technical Account Management to translate Partner requests to comprehensive execution plans 

• Work with multiple internal teams to track progress on your programs in a manner easily consumable by all stakeholders 

• Provide escalation management, anticipate and resolve bottlenecks, and balance business needs with technical constraints in order to provide timely updates on project health to a cross-functional executive audience of technical, business, and operations stakeholders 

• Author detailed reports for program status, schedules, task assignments, risks 

• Track and drive the resolution of Partner open issues for any given delivery through clear communication with stakeholders 

• Identify inefficiencies in the processes, and drive better, more efficient processes where needed for programs to deliver optimally and on time 

What You Will Bring: 

Basic Qualifications 

• Minimum 3 years practical experience in a technical role, preferably within streaming media 

• Bachelor’s Degree in Computer Science, Engineering, or related field and/or equivalent work experience  

• Experience working with external Partners across LATAM, EMEA and APAC 

• Proven track record managing complex technical programs in distributed application models with partner devices, such as set top boxes, customer purchasing journeys and content metadata catalog distribution 

• Knowledge of Streaming, Video Playback technology, and API integration 

• Understanding of systems architectures, design and implementation 

• Ability to actively identify dependencies/risks and work with engineering counterparts to mitigate these 

• Ability to interact with a diverse set of technical and non-technical stakeholders 

• Strong attention to detail, excellent communication skills, written and verbal communication 

• Good understanding of cloud based backend and front-end environment 

• Experience working with QA teams facilitating, removing blockers and reviewing test results readout  

Preferred Qualifications 

• Experience using and building Airtable interfaces or similar tool 

• Experience shipping entertainment and media applications on web, mobile platforms, video game consoles, set top boxes, or smart TVs 

• Account management, client service, and/or management consulting experience is a plus. 

• Experience in application development kits (ADK) integration is a plus 

• Fluent in Spanish 

#DISNEYTECH