Technical Support Engineer
Job Summary
Job Description
- Bachelor's degree in computer science or engineering
- Virtual production or related technologies experience
- Proficiency in game engines like Unreal Engine
- Knowledge of programming languages (C++, Python)
- Excellent communication and teamwork skills
- Strong interpersonal and proactive information sharing skills
- Authorized to work in the USA
- Availability for evening work and meetings
- Experience with necessary office tools
- Ability to travel as required
- Medical, dental, and vision coverage
- Voluntary Long-Term Care benefit
- Mental health and emotional well-being benefits
- Flexible Work Arrangements
- Vacation, paid holidays, sick leave
- Summer Fridays (early release)
- Winter break between Christmas and New Year's Day
- Employee business resource groups
6 skills required
Job Details
Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
THIS IS A 12 MONTH TEMPORARY ASSIGNMENT.
POSITION SUMMARY
Sony Corporation of America is seeking a passionate Technical Support Engineer to join our team in Culver City, CA. In this role, you will support our cutting-edge 3D content creation technology in virtual production, driving innovative projects through seamless communication with both internal and external partners.
JOB RESPONSIBILITIES
Provide effective technical support for 3D content creation to key content development stakeholders.
Demonstrate how to create 3D content and explain proper setup and workflow at both internal and external studios, offering consultation and support for tools and equipment.
Collect and organize feedback on technical issues, requirements, and improvement points from engineers, producers, and creators, relaying this information back to Sony and partners for tool and workflow enhancement.
Conduct test shoots for virtual production to evaluate and refine workflows and techniques.
Offer technical support to the production team and propose technical approaches for problem-solving.
Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above
QUALIFICATIONS FOR POSITION
Your qualifications and experience should include:
Bachelor’s degree in computer science, engineering, or a related field.
Practical experience in virtual production or related technologies.
Proficiency in game engines such as Unreal Engine.
Knowledge of programming languages (C++, Python, etc.).
Excellent communication skills and the ability to work collaboratively in a team.
Strong interpersonal skills for building relationships, along with effective written, oral, and listening communication skills, and a proactive approach to sharing information with peers and cross-functional teams.
Availability for case-by-case evening work and participation in recurring evening conference calls/meetings with internal and external partners.
Experience with necessary office tools.
Ability to travel as required
All candidates must be authorized to work in the USA
Benefits
SCA offers benefits-eligible fixed-term employees (who are scheduled to work 30 or more hours a week) certain benefits under the Sony Corporation of America Health and Welfare Benefits Plan. The following options are available to you and your eligible dependents.
What we offer you:
Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees.
Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents.
Other Programs:
Flexible Work Arrangements, including remote and hybrid work schedules [when applicable]
Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
A wide variety of employee business resource groups (EBRGs)
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