Totango System Administrator

Required Qualifications & Experience

• 2+ years of experience in Totango administration, configuration, or a similar Customer Success Platform (Gainsight, ChurnZero, etc.).
• Strong understanding of Customer Success operations and customer lifecycle management.
• 2+ years of experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
• Experience with API-based integrations and data management tools (Snowflake, SQL, ETL processes).
• Ability to translate business needs into technical solutions through system configuration and workflow automation.
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently.
• Excellent communication skills, with experience working cross-functionally across technical and non-technical teams.
• Bachelor’s degree in Computer Science, Business, Data Science, or a related field.

Preferred Qualifications

• Experience in SaaS or enterprise software industries.
• Knowledge of customer engagement strategies and data analytics.
• Familiarity with enterprise security and compliance best practices.
• Certifications in Totango or related platforms are a plus.
• Certifications in Salesforce administration is a plus

All your information will be kept confidential according to EEO guidelines. 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. 

** At this time insightsoftware is not able to offer employment sponsorship ** 

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** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.