Training Specialist I (CRM)

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

*** Experience in Automotive CRM highly preferred. Hands-on experience with at least one US retail automotive CRM system (e.g., DealerSocket, VinSolutions, Reynolds, CDK). Ability to explain lead lifecycle management from initial inquiry through delivery, including lead distribution, follow-up processes, and conversion tracking. Understanding of how CRM workflows adapt to varying dealership processes and sales methodologies.

*** Internally, this job is titled Services Enablement Learning Analyst I

Job Description

As a Services Enablement Learning Analyst I, you will assist all Tekionites as part of the Service Enablement Learning Team. You are responsible for facilitating engaging and compelling training experiences for employees. They will work under the guidance of experienced Learning and Development (L&D) professionals to deliver pre-designed training programs, utilize instructional design tools, and contribute to the continuous improvement of learning materials. In this role, you will help move the Tekion team forward through an iterative process that incorporates feedback from across the company. The Services Enablement Learning team's core values are curiosity, collaboration, communication, and accountability. We strive to have fun while supporting the various Tekion teams. We love to have fun and support Tekion teams!

Key Responsibilities

• Facilitation:
  • Deliver engaging and interactive training sessions, both in-person and virtually, using established curriculum and materials.
  • Facilitate pre-defined discussions and activities to enhance learner understanding and retention.
  • Utilize remote presentation platforms (Microsoft Teams, Zoom) to deliver virtual training sessions effectively.
• Learner Support:
  • Provide constructive feedback to learners on their performance during and after training sessions.
  • Administer assessments and situational exercises (role-plays) to evaluate learner knowledge and skills.
  • Update assessment questions as needed, following established approval processes.
• Content Development & Maintenance:
  • Learn and utilize instructional design tools (PowerPoint, Storyline) to create and modify training materials under supervision.
  • Collaborate with Training Managers and Leads to review and refine learning content.
  • Utilize project management tools (JIRA, Confluence) to track assigned tasks and project progress.
• Continuous Improvement:
  • Seek feedback from colleagues and learners to enhance personal performance and training effectiveness.
  • Demonstrate a willingness to learn and adapt to new technologies and instructional approaches.
  • Evaluate and identify potential improvements to existing training content and delivery methods.
• Collaboration and Communication:
  • Maintain open and consistent communication with project leads and managers, providing regular updates on task status and any challenges encountered.
  • Collaborate effectively with team members, sharing knowledge and providing support as needed.
  • Actively participate in team meetings and discussions, contributing ideas and insights.
• Technical Skills:
  • Develop a basic understanding of the company's products and the automotive industry.
  • Apply industry and company knowledge to enhance the relevance and effectiveness of training delivery.
  • Develop a working knowledge of adult learning concepts and processes to inform instructional practices.

Skills and Experience

• Education: Bachelor’s degree in education, Instructional Design, Human Resources, or a related field.
• Experience: 0-1 year of experience in training, facilitation, or an instructional role. Previous experience in the automotive industry is preferred.
• Certifications in learning and development, such as Certified Learning and Performance Professional (CLPP) or Association for Talent Development (ATD) certifications.

Preferred Skills

• Excellent communication and interpersonal skills, both written and verbal.
• Strong presentation and facilitation skills, both in-person and virtually.
• Basic proficiency in instructional design tools (PowerPoint, Storyline) and project management tools (JIRA, Confluence).
• Ability to quickly learn new software applications and technologies.
• Demonstrated problem-solving and critical-thinking skills.
• Strong attention to detail and commitment to quality.

Perks and Benefits

• Competitive compensation and generous stock options  
• 100% employer-paid top-of-the-line medical, dental and vision coverage 
• Great benefits including unlimited PTO, parental leave and free snacks and beverages 
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper   
• Work on the latest and coolest technologies – everything is home-grown and built ground-up  
• A dynamic work environment with a strong sense of community and collaboration  
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  
• Exciting opportunities for career growth and development  

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

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