Account Manager/Associate Vendor Manager
Deliveroo Hop
At Deliveroo Hop, we’re building a global grocery retailer from the ground up. We launched Deliveroo Hop in September 2021 as Deliveroo’s speedy grocery delivery service and have partnered with some of the world’s leading grocers so you can get the freshest, tastiest food and all of your must-haves right to your front door in as little as 20 minutes. We are live in the UK, UAE, Hong Kong and Italy and have big ambitions to deliver the best on-demand grocery proposition in the world. We’re looking for people with exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. This is an exciting time to join the Deliveroo Hop team within the broader Deliveroo organisation - we’re only just getting started!
The Role
As an Associate Vendor Manager at Deliveroo, you will play a crucial role in managing and developing relationships with our vendor partners. Reporting directly to the Senior Vendor Manager, UK, you will ensure the smooth operation of our vendor network, with operational success, menu management, merchandising and in-app fidelity as your top priorities. The role will also offer the opportunity to work on longer-term strategic initiatives within the wider HOP team, with opportunities to interact with multiple stakeholders and teams.
What you’ll be doing
- Day-to-day management of several vendors including the resolution of operational issues, cost price negotiation, marketing/merchandising/discounting funding, joint performance reviews and joint business planning
- Manage the Hop menu including imagery, product descriptions and uploads
- Support the resolution of menu issues, working closely with the Product team
- Manage the in-menu merchandising of Hop products to drive sales and business growth
- Product selection, pricing and promotional selection for your vendor(s)
- Drive data analysis on vendor and product performance including building dashboards
- Report on the performance of your vendor(s)
- Support the Vendor Managers to develop new commercial partnerships
- Working with DME to implement in-app campaigns and sampling initiatives
- New vendor set-up and processing.
- Understanding customer needs, market trends and competitor activity.
- Select, range and list new products for the department,
- Identify potential new products and new suppliers.
Requirements
- Previous experience in buying, vendor management, account management, exec work or a similar role within the food delivery or hospitality industry is preferred.
- Strong communication and interpersonal skills.
- 1-3 years experience ideally required
- Analytical mindset with the ability to interpret data and make strategic recommendations.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Proficiency in Microsoft Office
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