American Girl Tysons Corner Bistro Lead Party Planner- Benefited 30 hour position

1 Month ago • 1-2 Years • Operations • $37,440 PA - $37,440 PA

Job Summary

Job Description

The American Girl Tysons Corner Bistro seeks a Lead Party Planner responsible for providing a premier party experience. This role involves direct customer interaction to create magical events, managing party details, meeting sales goals, and handling customer issues. Responsibilities include coordinating with the party team, managing event logistics (food orders, scheduling, etc.), executing programs (games, crafts, doll styling), ensuring customer satisfaction, and assisting with retail operations as needed. The position requires strong communication, organizational, and customer service skills. It's a 30-hour, benefit-eligible position.
Must have:
  • Customer service expertise
  • Event planning experience
  • Strong communication skills
  • Organizational abilities
  • Team management skills
  • Experience with children
Good to have:
  • Serve Safe certification
  • Experience with POS systems
Perks:
  • Benefits eligible

Job Details

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The Lead Party Planner is part of the American Girl Tysons Corner retail store team.

Pay is $18hr commensurate with experience

Job Description

The Opportunity: The American Girl Tysons Corner retail store and bistro is seeking a Lead Party Planner. This position will be responsible for all aspects of providing a premier party experience by working one on one with party guests to create a magical event through superior communication and organization according to AG specifications.  This is a 30-hour, benefits eligible position.
 

What Your Impact Will Be: 

* Ensure customer service is the top priority of the party team, including positive indicators on Customer Comment Cards..  Coach and motivate staff to expected performance standards.
* Promptly resolve/handle all customer problems/issues and special requests, in partnership with Management.
* Meet sales goals and budgetary guidelines.
* Have a strong understanding of the InfoGenesis and POS register systems and be able to complete all transactions according to company policy.
* Work with Retail Service Support on incoming party requests/reservations, create party contract with customer detailing  party specifics, provide accurate and timely caterer orders, update Management on  food selection and number of attendees, along with developing a fair and balanced work schedule for the party team, assign FOH and BOH work assignments, maintain inventory, and follow food safety, sanitation, and workplace safety guidelines,.
* Day of event:  Create and maintain a pleasant ambiance in the dining room and party rooms; work with the party team to greet and seat guests in a timely manner, manage special request and use sound judgement for challenging service situations, share store and event information with guests, take and deliver beverage and food orders, service the party throughout the event; prepare desserts and to-go transactions, deliver and process checks, bus and reset tables, daily clean up, and restocking of supplies.
* Execute programs to AG standards, including games, crafts, hair styling and skin care of dolls.
* Assist Management as needed to oversee the retail side of business including Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events, and Personal Shopping.

Qualifications

What We’re Looking For: 

* One to two years’ experience in a high volume, fine-casual dining or related restaurant, preferred.
* Minimum 6 months work experience in customer relations, parties or events.
* Serve Safe certification, preferred.
* Experience working with children, preferred, including the ability to execute games, crafts, and style doll hair.
* Must enjoy public speaking.  Good verbal and written communication skills required.
* Possess a warm and friendly demeanor.  Ability to graciously handle customer issues and requests.
* Ability to perform multiple tasks simultaneously in a high pressure, fast-paced environment while maintaining a positive attitude.
* May be required to perform diverse physical tasks and may require some heavy lifting (30-50 pounds).
* Ability to work a flexible schedule including nights, weekends and holidays.

Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment. 

Similar Jobs

EPAM Systems - Senior Python Software Engineer

EPAM Systems

Maharashtra, India (Remote)
5 Months ago
Samsung Semiconductor - Senior Product Marketing Manager, Enterprise DRAM

Samsung Semiconductor

San Jose, California, United States (Hybrid)
2 Months ago
Activision - Lead Graphics Engineer - Treyarch (Los Angeles)

Activision

Los Angeles, California, United States (On-Site)
6 Months ago
Power Integrations - Product Marketing Manager

Power Integrations

Vasanthanagar, Karnataka, India (On-Site)
3 Months ago
Tesla - Serviceberater / Service Advisor (m/w/d) - Neu-Ulm

Tesla

Bavaria, Germany (On-Site)
1 Month ago
Maersk Careers - Stowage Planner

Maersk Careers

Singapore, Singapore (On-Site)
333 Years ago
Axinous - People Analytics Fall Intern-SkillBridge

Axinous

United States (Remote)
2 Months ago
Evolution - Game Presenter - Flemish & French Speaking

Evolution

Spa, Wallonia, Belgium (On-Site)
8 Months ago
White Hat Gaming  - Integration & Payment Services Specialist

White Hat Gaming

(Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

OLIVER+ - GenAI Creative Director

OLIVER+

Mumbai, Maharashtra, India (Remote)
4 Months ago
ION - Senior Web UI Developer (React)

ION

Noida, Uttar Pradesh, India (Hybrid)
4 Months ago
Nintendo - Sr Product Experience Analyst (Bilingual Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
Microsoft - Language Engineer

Microsoft

Mountain View, California, United States (Hybrid)
1 Month ago
Ubisoft - Executive Communications Manager (W/M/NB)

Ubisoft

Accons, Auvergne-Rhône-Alpes, France (Hybrid)
7 Months ago
 Vizrt - Channel Sales Manager - Japan

Vizrt

Bangkok, Bangkok, Thailand (Hybrid)
3 Months ago
Logitech - Manager, CDW National Team

Logitech

Illinois, United States (Remote)
2 Months ago
Warner Bros Discovery - Data Engineer

Warner Bros Discovery

Hyderabad, Telangana, India (On-Site)
6 Months ago
Samsung Semiconductor - Manager, Graphics DRAM Product Marketing

Samsung Semiconductor

San Jose, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Operations Jobs

Warner Bros Games - ROC Specialist

Warner Bros Games

Atlanta, Georgia, United States (Hybrid)
3 Months ago
GoTo Group - People Operations Senior Specialist

GoTo Group

Singapore (On-Site)
1 Month ago
Netflix - Manager, Workplace (Madrid)

Netflix

Madrid, Community Of Madrid, Spain (On-Site)
1 Month ago
IGT - Computer Operator I-(Roseville, MN)

IGT

Roseville, California, United States (On-Site)
2 Months ago
Nintendo - Senior Ambassador - Nintendo San Francisco

Nintendo

San Francisco, California, United States (On-Site)
3 Months ago
The Walt Disney Company - Manager, Production Engineering

The Walt Disney Company

Vancouver, British Columbia, Canada (Hybrid)
2 Months ago
LeoVegas - Outbound Specialist Dutch Speaking

LeoVegas

Gibraltar, Gibraltar (On-Site)
3 Months ago
Tesla - Delivery Advisor

Tesla

Selangor, Malaysia (On-Site)
1 Month ago
Next Level Business Services - SAP PP Consultant

Next Level Business Services

Atlanta, Georgia, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We empower generations to explore the wonder of childhood and reach their full potential.


We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it.


Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies.

Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies.


Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.

Tennessee, United States (On-Site)

East Aurora, New York, United States (On-Site)

Montreal, Quebec, Canada (On-Site)

California, United States (On-Site)

Tennessee, United States (On-Site)

Tennessee, United States (On-Site)

Texas, United States (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Los Angeles, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Mattel Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug