Automotive Service Advisor / Writer

1 Month ago • Upto 4 Years • Editorial • ~ $95,000 PA

Job Summary

Job Description

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer. In this role, you will be the primary point of contact for guests needing vehicle assistance, responsible for guiding them through the entire repair process. Key duties include greeting guests with hospitality, clearly explaining repair solutions, managing workflow efficiently, and selling recommended services with honesty. You will also be responsible for maintaining a positive attitude, communicating professionally, building long-term guest relationships, and coordinating service activities. This position requires ensuring all repairs meet specifications and working collaboratively with the team. The role involves assisting other employees and adhering to all company processes and procedures.
Must have:
  • Current driver's license
  • Proficiency in Windows-based software
  • Automotive guest service experience
  • Automotive service advisor/sales experience
  • Proven background in automotive repair sales
  • Focus on guest experience
  • Experience sourcing aftermarket parts
  • Ability to write repair orders
  • At least 4 years of service advisor experience
Good to have:
  • Dependable and reliable
  • Ability to stand/walk for most of the workday
  • Occasional lifting/carrying over 50 lbs.
  • Ability to maintain a brisk work pace
Perks:
  • Up to $95K Annually for Highly Qualified Candidates
  • Closed Every Weekend
  • Paid Vacation & Paid Holidays
  • Healthcare Benefits Available
  • Matching Retirement Plans
  • On-Going Training & Career Advancement
  • Locally Owned and Operated
  • Employee Point Store Access
  • Continuous Training Available

Job Details

Company Description

Christian Brothers Automotive 

Benefits:

  • *Up to $95K Annually for Highly Qualified Candidates
  • Closed Every Weekend To Spend Time With Family & Friends
  • Paid Vacation & Paid Holidays
  • Healthcare Benefits Available
  • Matching Retirement Plans
  • On-Going Training & Career Advancement
  • Locally Owned and Operated
  • Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
  • Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:  

2655 Rayford Rd. Spring Tx 77386

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.  

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

  • Greet every guest that enters our facility with hospitality and respect
  • Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
  • Manage the store’s workflow in an effective and efficient manner
  • Consistently and effectively sell our recommended services by building value with honesty and integrity
  • Maintain a positive attitude and team atmosphere at all times
  • Communicate on the phone in a clear professional manner
  • Build long-term relationships between the store, yourself and the guest
  • Direct, coordinate, and participate in performing guest service activities
  • Shuttle guests as needed in CBA branded vehicle
  • Ensure that all repairs are performed to proper specifications.
  • Work together as a team and assist other employees as needed.
  • Follow all processes and procedures.
  • Other duties as assigned.

Qualifications

Qualifications:

  • Current driver’s licenses
  • Driving record acceptable to our current insurance carrier
  • Proficiency in Windows based computer software and automotive store applications
  • Experience in an Automotive guest Service role or Automotive Service Write/Advisor/Sales role
  • Proven Background in Automotive Repair Sales
  • Driven by and Focused on guest Experience
  • Experience in Sourcing Aftermarket Parts
  • Able to write Repair Orders and Communicate with our Guest and Technicians
  • At Least 4 Years of Service Advisor Experience 

Physical Requirements:

  • Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
  • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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