Cloud Engineer II (Azure and Terraforms)
Job Summary
Job Description
Rackspace is seeking Azure Cloud Engineers to provide Fanatical Support to customers utilizing Microsoft Azure. In this role, you will leverage your deep technical expertise to optimize customer workloads through application-focused assistance for building, deploying, integrating, scaling, and healing using native Azure and third-party toolchains and agile automation principles. You will be responsible for provisioning and modifying cloud environments, performing upgrades, and resolving customer deployment issues via phone and tickets. Success requires strong working knowledge of Microsoft Azure Products & Services, operating systems (Windows/Linux), networking concepts, cloud application design, and automation tools like ARM and Terraform.
Must have:
- 5+ years experience with Azure deployments
- Working knowledge of Azure Resources & Services
- Experience automating Azure workloads
- Experience creating Terraform/ARM templates
- Experience with PowerShell and Bash scripting
- Experience with Microsoft Active Directory
- Experience with C#, Json, or Python
- Experience with GIT, VSTS, and Terraform
- Azure 900 & 104 Certifications
- Ability to work in 24x7 environment
Good to have:
- Knowledge of databases (SQL Server, MySQL)
- Knowledge of Backup and Recovery
- Knowledge of supported network appliances (F5, Cisco, Palo Alto)
- Knowledge of Azure federation services
- Knowledge of Agile and DevOps best practices
- Experience with KQL for Alert Creation
22 skills required
Job Details
JOB DESCRIPTION:
The Fanatical Support for Azure team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team.
Rackspace is hiring Azure Cloud Engineers to deliver Fanatical Support with Microsoft Azure. Fanatical Support for Azure includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native Azure and 3rd party tool-chains and automation oriented agile principles.
Through both hands-on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues via phone and tickets.
At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires:
· Working knowledge of Microsoft Azure Products & Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc
· Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance
· Intermediate understanding of central networking concepts: VLANs, layer 2/3 routing, access lists & load balancing
· Good understanding of design of native Cloud applications, Cloud application design patterns and practices
· Working knowledge of using ARM and/or Terraform
Responsibilities:
- Work with a talented and highly engaged team of Architects, Engineers, Relationship Managers and Product Teams
- Automate PAAS and IAAS deployments for customer environments on Microsoft Azure platform
- Architect Azure environment best practices and deployment methodologies
- Create automation tools and processes to improve Team and Racker day to day functions
- Educate customers on Azure and Rackspace best practices and architecture
- Assist in educational briefings for teammates to advance in technical trainings for continued growth
- Act as an escalation point for our Support Engineers when required
- Provide a continuous Fanatical Support experience for our customers
Qualifications:
- 5+ years experience working with Azure and executing cloud deployments
- Working knowledge of Azure Resources and Services, Scaling, Load Balancing, CDNs, Networking etc.
- Experience automating and orchestrating workloads on Azure
- Experience creating Terraform and/or ARM templates
- Experience in scripting specifically PowerShell and Bash.
- Experience with Microsoft Active Directory.
- Experience working with at least one of the following languages: C#, Json, Python
- Experience with GIT, VSTS and Terraform
- Experience on KQL for Alert Creation and modifications
- Proficient leveraging CI/CD tools to automate testing and deployment
- Experience in the Azure services & APIs.
- Strong Windows skills
- Knowledge of databases (SQL Server and MySQL)
- Working knowledge of Backup and Recovery methodology and implementations
- Knowledge of supported network appliances and related solutions in Azure is preferred. F5, Cisco, Palo Alto etc.
- Knowledge of Azure federation services is preferred.
- Good knowledge of application development using Agile, and DevOps best practices
- Excellent written and verbal communication skills with ability to communicate both technical issues to nontechnical and technical audiences
- Effective with time management and expected deliverables
- An ability to multi-task and work on multiple concurrent projects
- Must have Azure 900 & 104 Certifications
- Should be ready work in 24x7 environment, in all available shifts
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