Cloud Operations Specialist

Job Title

Job Description

In this role, you are responsible for ensuring the stability, quality, and performance of cloud services delivered through public datacenter infrastructures, including both physical and virtual environments. You supervise datacenter technical operations and enhance service quality through proactive management and effective coordination of all technical functions involved in cloud exploitation. A key part of your responsibility is to ensure that the entire cloud service infrastructure—from the data center to local service access points—meets and maintains the quality levels committed in the Service Level Agreements (SLAs). Furthermore, you prepare AWS infrastructure environments based on project needs using approved methodologies (such as sub-account creation and Terraform), and ensure that on-premise devices like access points and DICOM Store & Forward follow the agreed lifecycle plan through close coordination with regional teams.

Your role:

• Proactively manage datacenter infrastructure and services, anticipating technical issues and evolving resource needs; develop and improve technical implementation practices based on data analysis (trends, peaks, averages).
• Oversee Public Datacenter maintenance, upgrades, and implementations; analyze impacts of increased load, architectural changes, and infrastructure updates.
• Conduct regular technical audits of datacenter architecture and global operations to ensure optimal performance and compliance.
• Develop operational processes and tools for service delivery (e.g., verifying Oracle DB backups, monitoring resource utilization like CPU, RAM, bandwidth).
• Create, maintain, and monitor capacity provisioning plans (e.g., CPU, storage, bandwidth); ensure timely procurement of third-party equipment and services by coordinating with Purchasing and Finance.
• Approve and manage all technical operations in datacenters, including upgrades, architecture changes, escalations, and enforce security policies aligned with Security, Privacy, and business certifications.
• Own internal technical escalations to R&D, manage crisis situations through resolution, create annual operations upgrade plans, and drive regional training and certification programs to build cloud technical capabilities.

You’re a right fit if:

• Education & Experience: Bachelor's or Master’s degree in Engineering, Health Science, Computer Science, or equivalent, with 5+ years of experience in the IT healthcare industry
• Cloud Expertise: Solid knowledge of the AWS services ecosystem and AWS account handling; AWS certifications are preferred.
• Data Center & Service Management: Proven experience in data center optimization, as well as project or service management.
• Healthcare IT: Strong background in Med-tech IT architectures and healthcare industry standards. PACS products experience is a plus.
• Technical Infrastructure Knowledge: Excellent technical expertise in software and hardware solutions including storage systems, servers, and Oracle databases.
• AWS Cloud Proficiency: Deep understanding of AWS cloud environments and services such as EC2, FSx, S3, and related infrastructure.
• Language Skills: Fluent in English, both spoken and written; additional language skills are a strong asset

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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