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Commercial Account Manager

Victoria, Australia (Hybrid)

Commercial Account Manager

1 Month ago • 5 Years + • Business Development • Account Management

About the job

Summary

Brandwatch seeks a seasoned Account Manager with 5+ years of experience in SaaS sales to manage top tier clients in the APAC region. The ideal candidate excels in renewal negotiation, upselling, and cross-selling, possesses strong business acumen, and thrives in challenging client expectations.

2 skills required for this role

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account-management

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Must have:

SaaS Sales
Account Management
Renewal Negotiation
Business Acumen

Good to have:

Cross-Selling
APAC Language
Social Media
Customer Experience

Perks:

Hybrid Work
Fast-Growing Company

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We are looking for a talented Account Manager to join our fast-growing Brandwatch Sales organisation. Reporting into the APAC Sales Manager in Melbourne, you’ll be responsible for managing a portfolio of Brandwatch’s top tier clients in the APAC region.

The ideal candidate will have a strong track record of managing existing customers in a fast-paced SaaS environment with a skill-set including but not limited to renewal negotiation, up-selling and especially cross-selling, with a strong emphasis on forging long-term relationships.

You will drive the growth of the accounts by challenging the way our customers do their business and promote how Brandwatch's service fits into that new way of operating. You would be a great fit if you are comfortable in standing your ground and challenging the status quo of your customer in negotiation situations along with a sound business acumen.

What you will do:

Drive the growth of and build a long-term relationship with our existing customer accounts in the APAC region
Advise existing clients on best practices that will drive ROI
Maintain constant contact from the initial on-boarding process through negotiation of renewal
Challenge the status quo on our current customers while also taking ownership of contract renewals
Collaborate with the Customer Success team to retain your own portfolio of clients
Identify renewal risk and collaborate with internal teams to clear/alleviate blockers and ensure a successful renewal
Be the primary point of contact for the customer for all commercial and contractual matters
Partner with internal Brandwatch stakeholders to align account activities with the customer’s business case and strategy
Possess excellent product knowledge of all Brandwatch products and lead product demonstrations tailored to client’s needs.

What you will have:

A strong background in sales (commercial and enterprise), SaaS experience preferred
5+ years of Account Management experience
Drive and ambition to achieve your sales quotas
Commercial acumen and comfortable with working towards set targets e.g. goal-driven and accountable
Experience in growing existing client base and negotiating renewals
A results oriented, highly motivated, enthusiastic attitude and the ability to work independently
Familiarity operating in a high-velocity and high-volumed sales environment
Outstanding consultative skills (including objection handling, negotiating, persuading)
Ability to build relationships with internal and external stakeholders
English to a native level - any other APAC language would be a bonus
Deep domain knowledge (social media space / customer experience)

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