Customer Project Manager
Job Summary
Job Description
Ookla is seeking a Customer Project Manager to join their sales organization. This role involves planning, executing, and finalizing customer projects within scope, timeline, and budget, serving as the primary customer contact. The ideal candidate will manage project risks, stakeholder communication, and coordinate cross-functional teams with a focus on telecommunication technologies. The role requires strong leadership, problem-solving, multitasking, and excellent communication skills across diverse geographies. The candidate should be adept at prioritizing tasks for maximum business and customer value and thrive in a fast-paced, evolving environment, driving customer success and leveraging Ookla's data products.
Must have:
- 5-10 years of enterprise tech support or project management experience
- Bachelor's degree in Business, Engineering, or related field
- Telecommunications industry experience
- Proficiency in RAN/RF
- Proficiency in project management tools (e.g., MS Project, Jira)
- Strong leadership, communication, and negotiation skills
- Ability to manage multiple projects
- Strong problem-solving skills
- Experience in cross-functional/multicultural environments
- Willingness to travel regularly
Good to have:
- PMP or equivalent certification
- Experience supporting emerging products/services in new markets
- Proficiency in establishing customer relationships
- Technical background or understanding of industry technologies
- Global business experience preferred
- Familiarity with Ookla's product offerings
- Familiarity with Data Analytics tools
8 skills required
Job Details
Description
Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau®. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.
The Customer Project Manager (CPM) is a member of the sales organization and is responsible for planning, executing, and finalizing customer projects within scope, timeline, and budget. The CPM serves as the primary point of contact for customers, ensuring their needs and expectations are met while managing project risks and stakeholder communication. This role requires strong leadership, problem-solving skills, and the ability to coordinate cross-functional teams with a focus on the telecommunication technologies/industries
The ideal candidate will be regionally based, adept at multitasking, and possess a knack for prioritizing tasks to maximize business and customer value. They must excel in interfacing across various functional roles and problem domains while maintaining meticulous attention to detail. Thriving in a fast-paced, ever-evolving environment is crucial, as is the ability to communicate effectively across diverse geographies and cultivate strong customer relationships.
If you're a tech-savvy individual driven by the opportunity to tackle unique challenges, if you're passionate about enabling customer success firsthand, and if you're eager to join a rapidly expanding company in need of leaders, this could be the perfect fit for you.
Key Responsibilities:
- Serve as the primary contact for Ookla's top-tier customers, ensuring their needs are promptly addressed
- Engage in the Pre-Sales process and lead the planning and implementation of customer projects from initiation to completion.
- Define project scope, objectives, and deliverables in collaboration with stakeholders.
- Develop and maintain project schedules, budgets, and resource plans.
- Manage customer relationships, acting as the primary point of contact.
- Identify and mitigate project risks, ensuring successful project outcomes.
- Educate, train, and support clients to optimize their utilization of our product suite
- Coordinate with internal teams, suppliers, and external partners to ensure seamless execution.
- Monitor and report on project progress, providing regular updates to stakeholders.
- Ensure compliance with company policies, industry standards, and contractual agreements.
- Drive continuous improvement initiatives to enhance project management processes.
- Resolve customer queries and issues promptly, escalating when necessary within Ookla
- Engage with Director and C-Level executives to support their business objectives
- Collaborate internally with sales teams to assess account health and identify growth opportunities, aiding in pre-sales activities
- Advocate for customer requirements within Ookla, representing their interests
- Participate in customer meetings as requested, whether onsite or remote
- Continuously expand your knowledge and application of new technologies to support customer growth
- Strategically address business, product, and technical challenges to help customers leverage Ookla's data products
Requirements:
- 5-10 years of enterprise-level technology-related support or project/program management experience
- Bachelor’s degree in Business Administration, Engineering, Project Management, or a related field.
- Experience in the Telecommunications industry within and end to end customer engagement lifecycle
- Proficiency in RAN/RF is essential
- Project Management Professional (PMP) or equivalent certification is a plus.
- Proficiency in project management tools such as Microsoft Project, Jira, or similar.
- Experience supporting emerging products/services in new markets preferred
- Proficiency in establishing and nurturing relationships across customer organizations
- Technical background or understanding of industry-specific technologies.
- Strong leadership, communication, and negotiation skills.
- Ability to manage multiple projects simultaneously and work under pressure.
- Strong problem-solving skills and ability to adapt to changing priorities.
- Experience working in cross-functional and multicultural environments.
- Willingness to travel regularly for client meetings and corporate functions
- Global business experience preferred, with a focus on international customer support
- Familiarity with Ookla's product offerings or similar technology-based products is advantageous
- Familiarity with Data Analytics tools and solutions is a plus
If you’re passionate about joining the work we’re doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company here.] Ookla is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.
Ookla is a division of Ziff Davis.
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