CX Optimization Specialist

3 Months ago • 1-2 Years • Data Analyst

Job Summary

Job Description

This role involves optimizing customer experience (CX) through data-driven insights and A/B testing. You will conduct CX audits, propose usability improvements, and analyze data for informed decisions. Experience with A/B testing tools, strong communication skills, and proficiency in Finnish and English are essential.
Must have:
  • A/B Testing Tools
  • Data Analysis
  • CX Audits
  • Finnish & English
Good to have:
  • Service Design
  • Data Visualization
  • Web Design
  • Web Analytics
Perks:
  • Trendsetting Team
  • Cutting Edge Tools

Job Details

Job Description:

We are now looking for a CX Optimization Specialist to join our data services team to enhance and optimize the customer experience by leveraging data-driven insights, conducting thorough usability and CXO audits, and implementing strategic improvements. We offering a Fixed-term contract of 14months due to our current specialist who will be going on study leave. This job has a 6-month probationary period, and you will be based at our office in Helsinki, Finland.   

 

This role involves designing and executing continuous A/B tests, analyzing data, and collaborating with various stakeholders to ensure seamless project execution and continuous improvement of digital platforms. The goal is to drive customer satisfaction, engagement, and conversion rates through effective project management and innovative problem-solving. 

 

  • Customer Experience (CX) Strategy and Optimization: Running audits to analyze the CX situation and providing concrete recommendations. 

  • A/B Testing and Experimentation: Designing, building, and implementing A/B tests, and continuously running the cycle of testing, measuring, and learning 

  • Usability and User Experience Improvements: Proposing usability and user experience improvements based on site analysis and conversion rate frameworks 

  • Data Analysis and Visualization: Analyzing data, tracking performance, and making informed decisions using analytics. 

  • Collaboration and Communication: Working with various departments and stakeholders to ensure smooth project execution. 

  • Project Management: Managing and executing projects, including planning, coordination, and implementation. 

  • Digital Tools and Platforms: Familiarity with tools and platforms for conversion optimisation and digital analytics. 

  • Adaptability and Problem-Solving: Tackling new challenges and solving problems effectively. 

  • Training and Mentorship: Providing training to other team members or other departments on best practices in CX, UX, and data analysis. 

 

Considerations for success in this role: 

  • Have 1-2+ years of experience CRO, using tools such as A/B testing and personalization (eg. Optimizely, Frosmo, Hotjar) 

  • Demonstrate a proactive attitude and the ability to execute tasks hands-on. 

  • Exhibit excellent communication skills, with the capability to explain CXO, UI, and data technology concepts to a diverse range of stakeholders in both Finnish and English. 

  • Possess experience and ambition in applying service design methods to concrete client cases. 

  • Be adept at generating behavioral insights and presenting them using data visualization tools (e.g., PowerBI, Tableau, Looker Studio). 

  • Have foundational skills in web design (JavaScript, HTML, PHP, etc.). 

  • Possess basic skills in web tracking and analytics tools. 

  • Identify potential clients for projects in personalization & data, and develop and offer engagements for reference building. 

  • Take ownership of your work and responsibility, proactively seeking data-driven solutions. 

  • Language proficiency: Fluent in both Finnish and English. 

 

Why Join Us? 

  • Be part of a trendsetting team that recognizes data science as an essential factor for modern data-driven marketing & utilizes modern, cutting edge tools & technologies 

  • Contribute to dentsu’s reputation as a versatile leader in data-driven marketing by expanding into various customer data analytics. 

  • Be part of team creating AI solutions & help seize opportunities 

 

 

Diversity and Inclusion 

At dentsu we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. 

 

About dentsu 

Dentsu Group is a global marketing communications company headquartered in Tokyo, Japan. It is one of the largest advertising and media firms in the world. The company offers a wide range of services in advertising, marketing, communication, and digital media, catering to clients across various industries. 

 

We help clients to win, keep, and grow their best customers and achieve meaningful progress for their businesses with the best-in-class services and solutions in media, CXM, and creative. For more information please see: www.dentsu.com. 

 

Working with us: 

Joining dentsu, you’ll join a team of 72,000 people. It’sanopportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures, and experiences.We offer exciting challenges, a great working environment, memorable experiences, and opportunities to shape your future. 

 

Contact: 

We look forward to receiving your application for any questions, please contact the TA in charge of this role: Thomas Holley, Talent Acquisition Partner, EMEA, NE by email at: Thomas.holley@dentsu.com. 

 

Additional information: 

The position will be filled as soon as we have found the right candidate. Please note that we can only accept an application from you if you are already permitted to work in Finland (EU/EEA nationals, work visas, etc.) and are already locally present. 

 

We look forward to receiving your application! 

Location:

Helsinki

Brand:

Dentsu Media

Time Type:

Full time

Contract Type:

Fixed Term Contract (Fixed Term)

Similar Jobs

Wolters Kluwer - Software Test Automation Engineer

Wolters Kluwer

Pune, Maharashtra, India (On-Site)
4 Months ago
Playtika - Full-Stack Developer

Playtika

Romania (On-Site)
3 Months ago
AppMySite - Lead Back-End Developer

AppMySite

Delhi, India (Remote)
6 Months ago
Virtusa - UI Developer

Virtusa

Andhra Pradesh, India (Hybrid)
4 Months ago
Zeta - Information Developer

Zeta

Hyderabad, Telangana, India (On-Site)
3 Months ago
Paytm - Business Intelligence Analyst -Junior Manager- First Games

Paytm

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
Phantom FX - Business Analyst

Phantom FX

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
Netflix - Distributed Systems Engineer (L4) - Data Platform

Netflix

United States (Remote)
3 Months ago
Meta - Data Science Director

Meta

Austin, Texas, United States (Remote)
3 Months ago
Nagarro - Senior Staff Consultant, Business Analyst

Nagarro

(On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Cloud Technical Solutions Engineer, Infrastructure Compute (English)

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Morning Star - Senior ServiceNow Engineer

Morning Star

Mumbai, Maharashtra, India (Hybrid)
4 Months ago
Sigma Software - Senior JavaScript Engineer with QA Automation experience (Accessibility Product House)

Sigma Software

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Ness Digital - Liferay Administrator

Ness Digital

Prague, Prague, Czechia (On-Site)
3 Months ago
Numrah - SEO and SMO Specialist

Numrah

Pakistan (Remote)
4 Months ago
Token Metrics - Crypto Senior Full Stack Developer (Remote-Astra)

Token Metrics

İstanbul, Türkiye (Remote)
3 Months ago
Warner Bros Discovery - CRM Engineer II

Warner Bros Discovery

Hyderabad, Telangana, India (On-Site)
2 Months ago
The Walt Disney Company - Sr Engineer - Network

The Walt Disney Company

Burbank, California, United States (On-Site)
3 Months ago
Granicus - Software Engineer 3 - ROR

Granicus

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
N-iX - Middle Full stack .NET Engineer (#2389)

N-iX

Poland (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Helsinki, Uusimaa, Finland

Rovio Entertainment Corporation - (Senior) Player Support Specialist, New Games

Rovio Entertainment Corporation

Uusimaa, Finland (Hybrid)
4 Months ago
Ziff Davis - Site Reliability Engineer II

Ziff Davis

Helsinki, Uusimaa, Finland (On-Site)
3 Months ago
Metacore - Creative Performance Lead, Merge Mansion

Metacore

Helsinki, Uusimaa, Finland (On-Site)
5 Months ago
Metacore - Data Lead, Merge Mansion

Metacore

Helsinki, Uusimaa, Finland (On-Site)
5 Months ago
Unity - Senior Product Manager, Product Reliability Engineering

Unity

Helsinki, Uusimaa, Finland (On-Site)
3 Months ago
Metacore - AI Project Manager

Metacore

Helsinki, Uusimaa, Finland (Hybrid)
3 Months ago
Netflix - Senior UX Designer - Games

Netflix

Helsinki, Uusimaa, Finland (On-Site)
5 Months ago
HypeHype Inc - Lead Data Analyst

HypeHype Inc

Helsinki, Uusimaa, Finland (On-Site)
7 Months ago
Supercell - Senior Game Tester, New Game: mo.co

Supercell

Helsinki, Uusimaa, Finland (On-Site)
3 Months ago
Supercell - UI/UX Artist, Brawl Stars

Supercell

Helsinki, Uusimaa, Finland (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Data Analyst Jobs

Wildlife Studios - Business Intelligence Analyst

Wildlife Studios

São Paulo, State Of São Paulo, Brazil (On-Site)
3 Months ago
Trendyol - Pricing Data Analyst

Trendyol

İstanbul, Türkiye (Hybrid)
3 Months ago
PwC - IN_Senior Associate_PBI Custom Chat Developer_Data &  Analytics_Advisory_PAN India

PwC

Kolkata, West Bengal, India (On-Site)
4 Months ago
Google - Staff Data Scientist, Product

Google

New York, New York, United States (On-Site)
3 Months ago
IGT - Power Platform Administrator

IGT

Providence, Rhode Island, United States (On-Site)
2 Months ago
Sinch - Data Engineer - AWS, Redshift, Python & SQL

Sinch

Stockholm, Stockholm County, Sweden (Hybrid)
3 Months ago
Glean - Senior Technical Writer and Knowledge Manager

Glean

Palo Alto, California, United States (On-Site)
3 Months ago
Moonbug Entertainment - Director, Gaming Revenue & Data Insights

Moonbug Entertainment

London, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.


 

Maryland, United States (Remote)

Kansas, United States (Remote)

Maryland, United States (Remote)

Prague, Prague, Czechia (Hybrid)

Frankfurt, Hessen, Germany (On-Site)

Munich, Bavaria, Germany (On-Site)

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)

Makati, Metro Manila, Philippines (Hybrid)

Milan, Lombardy, Italy (On-Site)

Athens, Greece (On-Site)

View All Jobs

Get notified when new jobs are added by Dentsu

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug