Data Cloud GTM Specialist

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Data Cloud GTM Specialist is a thought leader in technical and/or functional aspects of customer and partner engagements that lead to the successful delivery of Data Cloud projects.

The Data Cloud Practice GTM Specialist plays the critical role for setting customers up for success by prescriptively helping to shape and then lead the project teams within the Salesforce Data Cloud space. This role also provides the Professional Services team with domain expertise related to the proposed solution and client needs in order to ensure successful project delivery. This includes helping to identify and proactively manage risk areas and ensuring issues are seen through to complete resolution as it relates to Data Cloud implementations. Will have the ability to configure and drive solutions, while mentoring the project team to meet the customer’s requirements.

This role will include helping to align on the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal, developing best practices within the Data Cloud community, development of shared assets and strategic alignment on global initiatives!

Your Impact

• Serve as the Domain Guide for Salesforce Data Cloud

• When engaged with customers, assist with team leadership and help/exceed goals and metrics while providing insight to Data Cloud best practices

• Lead mentorship programs to help scale Data Cloud technical and functional knowledge within Delivery Services

• Engage in continued, self directed professional growth and development

• Deliver high client satisfaction (CSAT) by ensuring value is realized through each engagement

• Positively impact internal and external initiatives across Services, Support, Enablement, Alliances and TMP

• Align closely with Account and Services Sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing

• Lead multiple strategic clients simultaneously to meet 25-50% billable target

• Inspire people to do the best work of their careers by being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work

• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce Data Cloud community and continue to build a reputation for excellence in professional services

• Collaborate with the Services OU Go-to-Market Teams to drive continued growth of services

• Act as an escalation point as it relates to Salesforce Data Cloud projects via Project Support Requests

Requirements

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Relevant Salesforce Data Cloud platform experience or equivalent Customer Data Platform/Management (Custom CDP Solutions, SaaS CDP Solutions such as Tealium AudienceStream, Adobe AEP, Segment, Arm Treasure Data, BlueShift, SessionM, RedPoint etc.) experience preferred

• Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure

• Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus (Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)

• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams

• Ability to work independently and be a self-starter

• Comfort and ability to learn new technologies quickly & thoroughly

• Specializes in gathering and analyzing information related to data integration, subscriber management, and identify resolution

• Excellent analytical & problem solving skills

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Travel to client site (up to 50%)

• Knowledge of Data Governance and Data Privacy concepts and regulations a plus

Our Investment In You

• World-class enablement and on-demand training - check out trailhead.com for a sneak peek!

• Exposure to executive thought leaders with a passion for living our values

• Clear path to promotion with accelerated leadership development programs

• Weekly 1:1 coaching with your leadership

• Fast Ramp mentorship program

• Week-long product bootcamp

• Sandler Sales Training

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

Visit salesforcebenefits.com for the full breakdown

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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