Disney VIP Tour Guide - Part Time

1 Week ago • 1-2 Years • Administrative • Education

Job Summary

Job Description

As a Disney VIP Tour Guide, you'll craft unforgettable experiences for esteemed guests. Responsibilities include handling pre-arrival and on-day tour reservations, coordinating logistics, planning park itineraries, and conducting post-tour follow-ups. You'll deliver personalized concierge-level services, customizing VIP tours based on guest preferences, and potentially operating company vehicles and conducting bag checks. Proactive cross-promotion of premium offerings and exceptional customer service are key. You'll need strong communication, problem-solving, and interpersonal skills, adhering to Disney's service standards. This part-time role requires shift work, including weekends and holidays.
Must have:
  • Tertiary education in hospitality/tourism
  • 1+ years experience in guest services
  • Proficient in Microsoft Office
  • Fluent in English, Cantonese, Putonghua
Good to have:
  • Associate degree in hospitality
  • 2+ years experience in guest services
  • Valid driving license

Job Details

Job Summary:

Join our enchanting team as a Disney VIP Tour Guide and embark on a magical journey. As part of a dedicated team, you’ll craft unforgettable experiences and ensure a seamless journey for our esteemed guests. Immerse guests in an enchanting way as a personalized VIP service provider and expert storyteller, forging deep connections through personalized attention and exceptional service from pre-arrival to post-tour. We curate personalized itineraries and create moments that will be treasured forever. Come be a part of our enchanting team, where you will be the magic maker to make our guest dreams come true!

Responsibilities:

  • Responsible for handling day-to-day pre-arrival & on-day tour reservations, coordinating with other teams on tour fulfillment logistics, organizing and planning park tour itineraries and conducting post-tour follow-ups to gather feedback.
  • Deliver personalized services at a concierge level and customize exclusive VIP Tour experiences according to guest preferences and interests by leveraging knowledge and resources of resort facilities and services. Responsibilities may include operating company vehicles to transport guests from resort hotels, conducting bag checks before park entry as part of door-to-door services, ensuring a smooth experience for VIP Tour guests.
  • Proactively cross-promote seasonal premium offerings for an elevated visit during pre-arrival and on the day of visit.
  • Possess good communication skills with a guest-service mindset. Deliver service that exceeds expectations and upholds Disney 5 keys service standards.
  • Capable of anticipating and attentively listening to guests' needs, offering clear and helpful information in person and over the phone promptly and with appropriate etiquette.
  • Build positive relationships with guests that embody the spirit of Disney 5 keys and commitment to excellence, meeting guest needs to create a memorable experience.
  • Demonstrate good problem-solving skills and ability to handle challenges guest situations/enquiries with professionalism and efficiency to ensure a positive experience.
  • Assist any other tasks assigned by manger on-duty and provide to support to Disney Special Activities operations, contributing to exceptional experiences for VIP guests, leaders, executives, and key stakeholders.

Basic Qualifications:

  • Tertiary education qualification from Hotel, Hospitality or Tourism Management courses.
  • 1 Year experience in hotel, tourism and/or guest services industry
  • Skilled in utilizing Microsoft Office applications, such as Word Processing, Excel, and PowerPoint.
  • Proficient in written and verbal communication, with fluency in English, Cantonese, and Putonghua.

Preferred Qualifications:

  • Associate degree in hospitality or Tourism Management courses.
  • 2 years, with experience in hotel, tourism and/or guest services industry.
  • Possession of a valid driving license is desirable.

Required Education

  • Tertiary education qualification from Hotel, Hospitality or Tourism Management courses

Preferred Education

  • Associate degree in hospitality or Tourism Management courses

Additional Information:

SCHEDULE AVAILABILTY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

Similar Jobs

Enphase Energy - Regional Sales Manager, Philippines

Enphase Energy

Philippines (Remote)
2 Months ago
Trackman - Booking & Payments Junior Sales Representative

Trackman

(Remote)
3 Days ago
Rebellion - Archivist

Rebellion

England, United Kingdom (On-Site)
6 Days ago
Tesla - Service Advisor

Tesla

England, United Kingdom (On-Site)
1 Month ago
NinjaVan - B2B Account Manager

NinjaVan

Makati, Metro Manila, Philippines (Hybrid)
5 Months ago
Corsair - Technical Support Representative

Corsair

(Remote)
1 Week ago
PwC - Senior Payroll Compliance Consultant

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
5 Months ago
AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems

Michigan, United States (On-Site)
5 Days ago
NVIDIA - Executive Administrator

NVIDIA

Canada (On-Site)
5 Days ago
ION - Technical Support Analyst, Chicago - 5849/9555

ION

Chicago, Illinois, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Anthology  Inc  - Senior Analyst, HR Systems

Anthology Inc

Colombia (Remote)
6 Days ago
Steer Studios - Sr. IT Infrastructure Administrator

Steer Studios

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
6 Days ago
Extreme Network - HR Business System Analyst (Global)

Extreme Network

North Carolina, United States (Remote)
5 Months ago
CloudHire - Influencer Marketing Coordinator

CloudHire

Philippines (Remote)
2 Weeks ago
Gunzilla - Senior Game Designer (Weapons)

Gunzilla

Frankfurt, Hessen, Germany (On-Site)
1 Week ago
Onward Search - Business Development Specialist

Onward Search

Chicago, Illinois, United States (Hybrid)
1 Week ago
Trackman - Sales Representative, NSW, SA & ACT

Trackman

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Riot Games - Admin and Sponsorship Account Executive

Riot Games

Berlin, Berlin, Germany (Hybrid)
2 Months ago
Buckman - Area Manager - Leather Technologies

Buckman

Thailand (On-Site)
3 Months ago
Mattel  Inc  - Associate Graphic Designer – Brand Design

Mattel Inc

Montreal, Quebec, Canada (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Hong Kong

The Walt Disney Company - 2025 Summer Internship - Show, Paint & Production

The Walt Disney Company

Hong Kong (On-Site)
1 Week ago
OKX - Senior Risk Manager, (Trading, 24/7 team)

OKX

Hong Kong (On-Site)
5 Months ago
The Walt Disney Company - ACMFO, Quality Assurance

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Interactive Brokers - Associate /  Senior Associate - Institutional Services

Interactive Brokers

Hong Kong Island, Hong Kong (Hybrid)
5 Months ago
The Walt Disney Company - Food & Beverage Operations Director

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago
Tencent - Senior Product Solution Architect (Tencent Cloud Enterprise)

Tencent

Hong Kong (On-Site)
1 Month ago
The Walt Disney Company - Bell Services Host

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
The Walt Disney Company - Parade Float Driver – Full Time (HKD$6,000 Special Welcome Reward)

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago
The Walt Disney Company - Assistant Show Lighting Designer (15-months contract)

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Scientific Games  - Benefits Manager

Scientific Games

Alpharetta, Georgia, United States (On-Site)
1 Month ago
Google - Data Center Technician III

Google

(On-Site)
3 Months ago
Playtech - IT Technical Support

Playtech

Lima, Callao Region, Peru (On-Site)
1 Month ago
Easygo - Customer Support Representative

Easygo

Bogotá, Bogota, Colombia (On-Site)
3 Days ago
Paytm - DBA - Senior MySQL DBA

Paytm

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
Trek - Seasonal Service Technician/Builder

Trek

Columbus, Ohio, United States (On-Site)
1 Month ago
Evolution - Technician - Carpenter - Stage Crew

Evolution

Cebu City, Central Visayas, Philippines (On-Site)
3 Weeks ago
Capcom - Manager, Payroll & Benefits

Capcom

California, United States (Hybrid)
2 Weeks ago
Nintendo - Senior Systems Engineer

Nintendo

Redmond, Washington, United States (Hybrid)
9 Months ago
Evolution - HR Administrator

Evolution

Medellín, Antioquia, Colombia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

Anaheim, California, United States (On-Site)

Lake Buena Vista, Florida, United States (On-Site)

Hong Kong (On-Site)

Papenburg, Lower Saxony, Germany (On-Site)

Hong Kong (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug