As a Disney VIP Tour Guide, you'll craft unforgettable experiences for esteemed guests.  Responsibilities include handling pre-arrival and on-day tour reservations, coordinating logistics, planning park itineraries, and conducting post-tour follow-ups. You'll deliver personalized concierge-level services, customizing VIP tours based on guest preferences, and potentially operating company vehicles and conducting bag checks.  Proactive cross-promotion of premium offerings and exceptional customer service are key.  You'll need strong communication, problem-solving, and interpersonal skills, adhering to Disney's service standards.  This part-time role requires shift work, including weekends and holidays.

<p>From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!</p><p>The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…</p><p>What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!</p>

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                <h4>Job Summary:</h4>  
                <div class="additional-field-value-razor">Join our enchanting team as a Disney VIP Tour Guide and embark on a magical journey. As part of a dedicated team, you’ll craft unforgettable experiences and ensure a seamless journey for our esteemed guests. Immerse guests in an enchanting way as a personalized VIP service provider and expert storyteller, forging deep connections through personalized attention and exceptional service from pre-arrival to post-tour. We curate personalized itineraries and create moments that will be treasured forever. Come be a part of our enchanting team, where you will be the magic maker to make our guest dreams come true!</div>
            
                <h4>Responsibilities:</h4>
<ul><li>Responsible for handling day-to-day pre-arrival &amp; on-day tour reservations, coordinating with other teams on tour fulfillment logistics, organizing and planning park tour itineraries and conducting post-tour follow-ups to gather feedback.</li><li>Deliver personalized services at a concierge level and customize exclusive VIP Tour experiences according to guest preferences and interests by leveraging knowledge and resources of resort facilities and services. Responsibilities may include operating company vehicles to transport guests from resort hotels, conducting bag checks before park entry as part of door-to-door services, ensuring a smooth experience for VIP Tour guests. </li><li>Proactively cross-promote seasonal premium offerings for an elevated visit during pre-arrival and on the day of visit. </li><li>Possess good communication skills with a guest-service mindset. Deliver service that exceeds expectations and upholds Disney 5 keys service standards.</li><li>Capable of anticipating and attentively listening to guests' needs, offering clear and helpful information in person and over the phone promptly and with appropriate etiquette.</li><li>Build positive relationships with guests that embody the spirit of Disney 5 keys and commitment to excellence, meeting guest needs to create a memorable experience.</li><li>Demonstrate good problem-solving skills and ability to handle challenges guest situations/enquiries with professionalism and efficiency to ensure a positive experience.</li><li>Assist any other tasks assigned by manger on-duty and provide to support to Disney Special Activities operations, contributing to exceptional experiences for VIP guests, leaders, executives, and key stakeholders.</li></ul>            
                <h4>Basic Qualifications:</h4>
<ul><li>Tertiary education qualification from Hotel, Hospitality or Tourism Management courses.</li><li>1 Year experience in hotel, tourism and/or guest services industry</li><li>Skilled in utilizing Microsoft Office applications, such as Word Processing, Excel, and PowerPoint.</li><li>Proficient in written and verbal communication, with fluency in English, Cantonese, and Putonghua. </li></ul>            
                <h4>Preferred Qualifications:</h4>
<ul><li>Associate degree in hospitality or Tourism Management courses.</li><li>2 years, with experience in hotel, tourism and/or guest services industry.</li><li>Possession of a valid driving license is desirable.</li></ul>            
                <h4>Required Education</h4>
<ul><li>Tertiary education qualification from Hotel, Hospitality or Tourism Management courses</li></ul>            
                <h4>Preferred Education</h4>
<ul><li>Associate degree in hospitality or Tourism Management courses</li></ul>                <h4>Additional Information:</h4>
<strong>SCHEDULE AVAILABILTY</strong><br>Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.<br><br><b>SUBMITTING YOUR APPLICATION</b><br>After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in <b><u>ENGLISH</u></b> by clicking “Next” on each page, then “Submit” on the final page.<br><br>             
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Disney VIP Tour Guide - Part Time