English Copywriter and Editor

3 Weeks ago • All levels • Editorial

Job Summary

Job Description

Keywords Studios seeks an English Copywriter and Editor to manage and create player and agent-facing content. Responsibilities include maintaining and updating the Self Help Portal, developing engaging articles, creating knowledge articles and FAQs, ensuring content accuracy and relevance, and mentoring team members. The ideal candidate possesses native-level English proficiency (C2), extensive content creation experience, advanced editing skills, and excellent communication abilities. The role involves collaboration with a globally dispersed team and requires proficiency in MS Office/Google Workspace and experience with knowledge base systems.
Must have:
  • Native English proficiency (C2)
  • Extensive content creation experience
  • Advanced editing & proofreading skills
  • Excellent communication skills
  • Knowledge base experience

Job Details

Keywords is an international technical services provider to the global games industry. Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localisation, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world’s largest games publishers and developers.

The English Copywriter and Editor position will be based at Keywords International Limited HQ in South County Business Park, Leopardstown, Dublin 18, Ireland.

As a Copywriter and Editor, you will play a pivotal role in shaping our public and internal knowledge content.

Key Responsibilities

Player-facing Content

  • Content Maintenance: Actively manage and refresh content on our Self Help Portal to keep our community engaged and informed.
  • Content Creation: Develop new articles that are not only informative but also resonate with the playful and engaging tone of our games.

Agent-facing Support

  • Knowledge Articles: Ensure information is precise, accessible, and uniformly presented across all platforms.
  • Template Creation: Continuously develop and update FAQs and pre-written responses for customer service efficiency.

Additional Responsibilities

Language & Structure Improvement

  • Serve as the team's expert in English language and structural integrity of content.
  • Enhance the clarity, flow, and engagement of text produced by the team.

Content Management

  • Conduct regular reviews to assure content accuracy and relevance.
  • Apply meticulous attention to detail to eradicate grammatical and spelling errors while refining the overall content structure.

Team Collaboration and Support

  • Mentor team members, enhancing their instructional writing and English language skills.

Requirements

English Language

  • Native-level proficiency (C2) with exceptional ability in both written and spoken forms.

Writing and Editing

  • Extensive experience in content creation, with a portfolio demonstrating a range of writing styles and contexts.
  • Advanced skills in content editing and proofreading.

Communication Skills

  • Excellent ability to convey complex information clearly and engagingly across diverse audiences.

Organizational Skills

  • Proven capability to manage documentation and track policy changes effectively.
  • Proactive in completing tasks and updating systems.

Tool Knowledge

  • Comfortable with MS Excel/Google Sheets, MS Word/Google Docs.
  • Experience managing content in a Knowledge Base environment.

Other

  • Quick learner, adept at mastering new tools and processes.
  • Team-oriented, able to collaborate effectively with a globally dispersed team.

Date Posted: 16 April 2025

Role Information: EN

Studio: Keywords Studios

Location: Europe, Ireland, Dublin

Area of Work: Localization

Service: Globalize

Employment Type: Permanent

Working Pattern: Full Time, Hybrid

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About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

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