Creator Success Manager

4 Months ago • 6 Years + • Editorial

Job Summary

Job Description

The Senior Creator Success Manager at Epic Games will shape and execute a vision for supporting engaged Fortnite creators. This role involves advocating for creator needs, managing strategic accounts, collaborating with Creator Relations and Product teams, developing operational processes, and directly assisting creators to solve problems and understand bugs. The ideal candidate will have 6+ years of experience in customer success, account management, or related fields, proven experience as a Fortnite Creative or UEFN creator, excellent communication skills, and a passion for the gaming community.
Must have:
  • 6+ years experience in customer success or related field
  • Experience as a Fortnite Creative or UEFN creator
  • Excellent communication skills
  • Problem-solving and proactive approach
  • Passion for gaming community
Good to have:
  • Previously published creator in any video game ecosystem
Perks:
  • 100% employer-paid benefits for employees and dependents
  • Supplemental medical, dental, vision, etc.
  • Robust mental well-being program
  • Retirement savings plan with employer match

Job Details

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

SALES AND LICENSING

What We Do

We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.

What You'll Do

Epic is looking for a Senior Creator Success Manager to connect creators with best practices, insights, and programs to accelerate their success within Fortnite. The ideal candidate will have experience as a Creator in UEFN or Fortnite Creative and a passion for connecting with people and helping them grow through strong professional relationships.

In this role, you will

  • Shape and execute the vision for supporting our most engaged creators on the platform
  • Advocate for creator needs with internal teams by becoming an expert in creator experience on the platform
  • Directly manage a subset of strategic accounts
  • Collaborate with the Creator Relations and Product teams to leverage creator feedback to inform Fortnite Creative and UEFN Roadmaps
  • Adopt and develop new operational processes; Document and communicate best practices
  • Get hands-on with creators and teams to solve problems, design solutions, and understand bugs

What we're looking for

  • 6+ years of experience in Customer Success, account management, hospitality, or other disciplines with strong customer relationships
  • Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
  • Excellent written and verbal communication skills
  • Driven to do the right thing, can prioritize, and take calculated risks to create maximum impact.
  • You’re user-focused, passionate, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do
  • Passion for gaming and the gaming community
  • Previously published creator in any video game ecosystem (bonus points if its Fortnite Creative)

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .

Similar Jobs

Veeam Software - Territory Manager – Cloud

Veeam Software

Denmark (Remote)
1 Month ago
Keywords Studios - Senior Business Development Manager

Keywords Studios

Mexico (Remote)
3 Months ago
Demandbase - Customer Success Manager - Enterprise (West Coast)

Demandbase

San Francisco, California, United States (On-Site)
1 Month ago
GlobalStep - Test Lead

GlobalStep

Richardson, Texas, United States (On-Site)
1 Month ago
Haleon - Key Account Manager

Haleon

Taipei City, Taiwan (On-Site)
2 Weeks ago
IGN - Creative Strategy Lead

IGN

California, United States (Hybrid)
6 Months ago
Keywords Studios - Content Moderator - Italian (Video Games) - Remote

Keywords Studios

Silesian Voivodeship, Poland (Remote)
2 Months ago
ElevenLabs - Mobile Content & Strategy Operations

ElevenLabs

United Kingdom (Remote)
3 Months ago
Netflix - Design Standards Lead

Netflix

Los Angeles, California, United States (On-Site)
5 Months ago
Keywords Studios - Dutch Content Moderator - Gaming

Keywords Studios

Tokyo, Japan (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Universal Music - Manager, North America Catalog Services

Universal Music

Franklin, Tennessee, United States (On-Site)
3 Months ago
Wolters Kluwer - Account & Relationship Management Executive – Higher Ed Sales (Nursing)

Wolters Kluwer

Kansas City, Kansas, United States (Remote)
1 Month ago
Veeam Software - Customer Success Representative

Veeam Software

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Microsoft - Account Manager

Microsoft

(On-Site)
2 Months ago
Autodesk - CSA Manager India

Autodesk

Bengaluru, Karnataka, India (On-Site)
1 Month ago
160over90 - Account Manager, Partnerships

160over90

New York, United States (On-Site)
3 Weeks ago
Payactive - Sales Specialist-Mid Market

Payactive

Milpitas, California, United States (Remote)
8 Months ago
Dentsu - Messaging Senior Account Manager

Dentsu

Michigan, United States (Remote)
1 Month ago
USE Insider - Account Director (Individual Contributor) - Indonesia

USE Insider

Jakarta, Jakarta, Indonesia (On-Site)
8 Months ago
extreme network - Strategic Partner Account Manager

extreme network

North Carolina, United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Montreal, Quebec, Canada

net ease group - Procurement Business Partner

net ease group

Toronto, Ontario, Canada (On-Site)
1 Month ago
bounteous - Java Developer

bounteous

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Dapper labs  - Don’t See a Fit? Reach Out Anyway!

Dapper labs

Canada (Remote)
1 Month ago
Obsidian Entertainment - Graphics Programmer (Staff/Senior)

Obsidian Entertainment

Canada (On-Site)
10 Months ago
Zoic studios - Senior Look Dev Artist - Environments

Zoic studios

Canada (Remote)
1 Month ago
Ion - Technical Support Analyst, Toronto - 4363

Ion

Toronto, Ontario, Canada (On-Site)
8 Months ago
Unity - Manager, Engineering

Unity

Montreal, Quebec, Canada (On-Site)
1 Month ago
Demonware - 2025 Canada Fall Co-ops - Software Development

Demonware

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Thales - Senior Software Development Engineer

Thales

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Mozilla - Staff Software Engineer - Mobile Android

Mozilla

Canada (Remote)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Editorial Jobs

AI Fund - Curriculum Developer

AI Fund

(Remote)
8 Months ago
IGN - Creative Strategy Lead

IGN

California, United States (Hybrid)
6 Months ago
Nintendo - Content Operations Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
Epic Games - Knowledge Manager

Epic Games

Cary, North Carolina, United States (On-Site)
5 Months ago
warner bros games - Staff Technical Program Manager

warner bros games

(Hybrid)
4 Months ago
Garena - Senior Creative Producer

Garena

Hanoi, Hanoi, Vietnam (On-Site)
2 Months ago
Next Level Business Services - IBM Content Manager

Next Level Business Services

Columbus, Ohio, United States (On-Site)
8 Months ago
Canva - CJKI User Voice AI Knowledge Management Expert

Canva

Beijing, Beijing, China (Remote)
3 Months ago
Playtika - Internal Communications Specialist

Playtika

Israel (On-Site)
3 Months ago
bytedance - Content Moderator - Bengali Speaker

bytedance

Mumbai, Maharashtra, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Montreal, Quebec, Canada (On-Site)

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)

View All Jobs

Get notified when new jobs are added by Epic Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug