Job Description
đ° Join the Game: Become a Field Service Technician at AGS! đ°
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
What Youâll Do:
đ Tech-Savvy Tasks: Dive into the technical sideâinstalling, upgrading, and performing procedures on gaming equipment.
đ§ Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youâll make sure everything runs smoothly!
đ Report Wizard: Complete paperwork and reports like a proâtimely, detailed, and accurate.
đ Customer Service Champion: Provide âbest-in-the-businessâ service to our customersâŠinternal and external.
⥠Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
đŠ Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
â° On-Call Rotation: Be part of a weekly on-call rotation with your fellow techniciansâbecause sometimes, the game needs you 24/7.
đĄ Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table:
đ« Education: High School diploma or GED
đ License to Drive: A valid driverâs license, vehicle insurance
đ» Tech Skills: Youâre a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, weâll help you level up!).
đ§ Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
đ Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
đ
Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
đ Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What Youâll Love About This Role:
đ Adventure Awaits: Traveling to the different casinos and customers in your territory
đ Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
đ» Techs Unite: Work with the latest and greatest casino gaming equipmentâif youâre into gaming, youâll love this!
đ Hands-On Work: Itâs a job where youâll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
Physical & Work Environment:
đ You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
đȘ Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.