Lead Cyber Operations Engineer

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, Telegram, and TikTok.

Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.

With 250+ teammates across three continents — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.

WHO WE'RE LOOKING FOR 🌟

We’re seeking a Lead Cyber Operations Engineer who's not just great at spotting risks but thrives on staying ten steps ahead of them. If you're the kind of person who sees a vulnerability and already has a fix in mind, you're exactly who we want on our team.

You'll be the go-to expert for cybersecurity operations — from application security and vulnerability management to incident response and keeping our security systems sharp. Reporting to the Head of Security, you'll be a key player in keeping our infrastructure and services protected and resilient.

This is an exciting opportunity to work at the intersection of Cloud Security, Application Security and DevSecOps in a fast-growing SaaS environment.

WHAT YOU’LL DO 🚀

• Support AWS Infrastructure Security
• Design, implement, and maintain secure cloud infrastructure solutions across AWS services.
• Develop and enforce security baselines and controls for cloud-based systems.
• Continuously monitor AWS infrastructure to identify and address security risks.
• Lead DevSecOps Practices
• Embed security into the software development lifecycle (SDLC).
• Automate security testing and integrate security tools into CI/CD pipelines.
• Expand the adoption of SAST, DAST, and SCA tools.
• Promote a security-first culture among developers.
• Oversee Vulnerability Management
• Maintain a Vulnerability Management and Bug Bounty program.
• Continuously monitor, assess, and remediate vulnerabilities in Manychat’s application and in AWS cloud environments.
• Coordinate Cyber Incident Detection and Response
• Develop and maintain incident response plans and playbooks.
• Lead response efforts during security incidents, including forensic analysis and remediation.
• Collaborate with external partners and internal teams during incident investigations.
• Manage Blue and Red Team Operations
• Oversee regular penetration tests and red team exercises.
• Implement blue team defense measures and improve detection capabilities based on test results.
• Establish a continuous improvement process for threat detection and mitigation.
• Maintain and Optimize Security Systems
• Manage and maintain security tools, including:
• Web Application Firewall (WAF)
• Endpoint Detection and Response (EDR)
• Security Incident and Event Management (SIEM)
• Vulnerability Management (VM)
• Cloud security platforms (e.g., AWS config, GuardDuty)
• Virtual Private Networks (VPNs)
• Ensure effective logging and monitoring across all systems.

TO BE SUCCESSFUL IN THIS ROLE 💥

You'll need:

• Bachelor's degree in Computer Science, Information Security, or a related field. A master’s degree is a plus.
• At least 7 years of experience in cybersecurity operations or application security roles.
• Strong expertise in securing AWS infrastructure (AWS WAF, GuardDuty, CloudTrail, Config etc.).
• Strong experience in managing security tools.
• Experience with DevSecOps practices and integrating security into CI/CD pipelines.
• Excellent communication and leadership skills, with the ability to collaborate across teams.
• Fluency in English.

It would be great if you have:

• Relevant security certifications (e.g., OSCP, OSWE, CEH, AWS Security).
• Experience with GitHub Actions.
• Experience managing or participating in bug bounty programs.
• Experience working in a SaaS or high-availability environment.

WHAT WE OFFER 🤗

Here’s how we care about your growth, well-being, and comfort:

• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits package to customize your own perks.
• Comprehensive health insurance for both you and your family.
• Free meals and snacks in the office.
• Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.