Lead Technical Consultant, Professional Services

Description

Title: Lead Technical Consultant (Data Migration)

Location: USA, Remote 

Your Qualifications

Strong technical skills that cover four or more of the following areas:

Software Installation and troubleshooting skills

Data and Permission migration tools

Virtualization experience (VMWare, Hyper-V)

Windows/Linux Server operating systems

Execute and monitor scripts (python, SQL, PowerShell)

Good understanding of Microsoft Active Directory, Azure AD, SSO

Prior experience supporting Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment.

Experience migrating data and permissions

Strong experience in Customer Facing Implementation roles working remotely. Should be adept at leading technical discussions and implementation with stakeholders.

Excellent customer engagement and communication skills.

Fluency of spoken and written command of English. Any other language is a plus.

Attention to detail and adapt to process in a quick changing environment.

Bachelor’s degree in related technical discipline preferred.

12+ years of relevant technical function experience

What You’ll Do

Execute data migration project implementation to ensure successful customer deployment and adoption of Egnyte solutions

Act as liaison between customers and internal teams for monitoring, reporting and level 1 troubleshooting of migration jobs

Engage with customers and internal team to provide status and escalate issues

Ability to multi-task and manage multiple projects with strict deadlines

Communicate professionally and succinctly and follow Standard Operating Procedures (SOP).