Major Account Manager

ABOUT TREND MICRO 

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com 

POSITION OVERVIEW 

The Major Account Manager (MAM) in Malaysia will focus on proactively selling Trend Micro products and services into Major Enterprise Accounts. The Major Account Manager will drive to meet and exceed quota by engaging customers directly, leveraging and partnering with resellers and Global System Integrators.  

PRIMARY RESPONSIBILITIES 

• Act as the account lead for assigned accounts based on the Client Value Proposition 

• Work closely with clients to identify needs, planned initiatives, business directions, and act as trusted adviser and advocate on best practices and solutions to address the clients’ IT and Cybersecurity goals and objectives 

• Provide back up and support to client teams where required 

• Recognized as the go-to person internally on the own client portfolio 

• Partner internally with cross-functional teams – such as Technical, Regional Account Managers, Marketing – to understand customer goals and key performance metrics 

• Pro-actively engage and drive opportunities with respective enterprise customers 

• Develop and manage a reliable forecast and ensure disciplined use of Trend Micro sales forecasting, account plans and customer relationship tools 

• Maintain sound knowledge of the industry, trends and the competitive posture of Trend Micro and other industry leaders regarding software product offerings and support services  

 SECONDARY RESPONSIBILITIES 

• Participate in industry conferences, trade shows and seminars, as required 

• Participate in the planning and execution of programs designed to promote Trend Micro’s activities 

• Document and regularly maintain all relevant information in Salesforce 

EXPERIENCE 

• 8+ years’ experience in Account Management in Information Technology / Security solutions companies 

• Experience of handling government clients.  

• Ability to effectively engage at the C level 

• 30% domestic travel is required as some clients are not in KL.  

• Working knowledge and experience in selling key cybersecurity, networking and IT products and solutions, as well as knowledge of top competitive solutions in the market 

• Strong knowledge of Virtualization and cloud-based solutions preferred 

• Pattern of quantifiable success in large account management and selling strategies 

• Bachelor's degree in engineering, IT or Management with equivalent work experience preferred 

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy. 

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