Manager, Product Growth SMB BNPL

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The SMB Commercial Manager, US Buy Now Pay Later will oversee PayPal’s Buy Now Pay Later product and its penetration into front & backbook SMB merchants. This person will be responsible for managing the P&L impacts of success with penetration % as the primary KPI. In this role, the manager will develop strategies to drive merchants to present and use BNPL which will lead to incremental Branded TPV for PayPal and ultimately drive significant growth for PayPal’s BNPL Business. This role requires extensive cross functional collaboration including with sales, marketing, product, finance, and partner teams. An ideal candidate should have a quantitative background with a keen sense of understanding data to drive actions that lead to commercial success.

Job Description:

Key responsibilities:

• Increase penetration of BNPL upstream presentment in SMB partner merchants (front & backbook)
• Create & manage scorecards & targets.  Track and read out the financial impact of wins.  Develop business cases in order to prioritize initiatives.
• Review and identify ways to improve PayPal’s BNPL position at partners relative to competitors using our best-in-class technology & value props
• Proactively renew mutually beneficial partner contracts including BNPL sales targets.
• Creatively solve for front book solutions to ensure merchants are equipped with PayPal BNPL from day 0
• Ensure wide distribution of our BNPL upstream messaging by partnering with sales enablement, marketing, and partner managers. Ensure training materials, data points, marketing campaigns, and sales pitches are up to date and polished.
• Manage relationships with Internal Stakeholders

Experience & Skills

• Minimum of 5 years experience in SMB Sales or Partner Management, Credit Portfolio Management, Financial Services, Corporate Strategy or related functional experience
• Strategic agility and Strong Communication. Adept at articulating credible vision of possibilities and getting buy-in from leadership & peers
• Experience leading others indirectly (leadership without authority), cross-functional collaboration skills required
• Ability to work with a wide variety of stakeholders across multi-disciplinary businesses and functions
• Strong project management and organizational skills
• Adaptability to changing business objectives and constraints
• Proven track record of collaboration and influence in a matrixed environment. Strong sense of urgency with the ability to “get things done” across matrixed organization
• Deep understanding of PayPal Products and PayPal Buy Now Pay Later
• Bachelor’s Degree or equivalent experience, with MBA degree preferred

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $100,500 to $173,250

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.