Member of Technical Staff - Services

undefined ago • 5 Years + • Software Development & Engineering

Job Summary

Job Description

Wind River is seeking a Professional Service Member or Senior Member of Technical Staff to deliver and migrate customers to advanced IT Infrastructure solutions. The role emphasizes expertise in VMware vSphere, OpenStack, and enterprise Linux, leveraging Wind River’s Cloud Platform and eLxr products. Responsibilities include deploying KVM, Kubernetes, and Linux-based solutions, extending product features, and ensuring customer satisfaction. Candidates need strong experience in software infrastructure, configuration management, automation, and customer-facing roles, contributing to mission-critical intelligent systems.
Must have:
  • Provide technical guidance and delivery of projects based on Wind River’s Cloud Platform and eLxr to enterprise customers.
  • Work with Professional Services Project Managers to prepare project descriptions, identify task lists, set schedules, determine engineering hours, estimate project risk.
  • Drive high levels of customer satisfaction on delivery engagements.
  • Comfort with customers and issue resolution in a direct customer-facing position.
  • Authoritative in decision making and driving solutions based on service management essentials and best practices.
  • Enjoy working on leading edge technologies and projects.
  • Ability to work on a team and independently on multiple high priority projects.
  • Strong verbal and written communication skills.
  • Strong problem-solving skills based upon differing scenarios (Network/performance/hardware).
  • Ability to replicate customer issues in a Wind River lab.
Good to have:
  • Experience with VMware Tanzu.
  • Experience in open-source projects such as Flux CD, Helm, OpenStack, StarlingX.
  • Storage configuration expertise (on NetApp a plus).
  • Experience with Flux CD or Argo CD.
  • Familiarity with platform software and the Open-Source Community.

Job Details

Description

Position at Wind River

PROFESSIONAL SERVICES [SENIOR] MEMBER OF TECHNICAL STAFF

JOB DESCRIPTION

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.

About the opportunity

Wind River has an opportunity for a US-based Professional Service Member or Senior Member of Technical Staff with extensive experience delivering and migrating customers to advanced IT Infrastructure solutions with particular emphasis on VMware vSphere and/or OpenStack and/or enterprise Linux software, tools, and their ecosystems. You will leverage Wind River’s Cloud Platform and/or eLxr products to deliver geographically distributed, high performance, production grade KVM, Kubernetes, and enterprise Linux-based solutions for managing customer application infrastructure.

You should have experience in software infrastructure systems, configuration management, and automation as well as proven, hands-on experience with the ins and outs of either Openstack, VMware virtualization (vSphere, ESXi, Cloud Foundation) or equivalent infrastructure as well as Debian Linux systems and tools. You should have experience with Container Orchestration (Kubernetes) and runtimes (Docker). Experience with VMware Tanzu is a plus.

A qualified candidate is expected to be hands-on in the deployment of Wind River’s Cloud Platform and eLxr products, extending product features, working with hardware, and testing product releases. Experience in open-source projects such as Flux CD, Helm, Ansible, Python, OpenStack, StarlingX, Git and Markdown is a big benefit.

Responsibilities & Accountabilities

  • Provide technical guidance and delivery of projects based on Wind River’s Cloud Platform and eLxr to Wind River enterprise customers. Many of these projects will require experience in migrating from one VM and/or container environment to another.
  • Work with Professional Services Project Managers to prepare project descriptions, identify task lists, set schedules, determine engineering hours, estimate project risk and deliver on successful bids.
  • Drive high levels of customer satisfaction on delivery engagements.
  • This is a direct customer-facing position and requires comfort with customers and issue resolution.

ABOUT YOU

  • Bachelor of Science in Electrical or Computer Engineering, Computer Science, Information Technology, or equivalent technical education
  • Cloud based certification (AWS/Azure/GCP/VMware), or Kubernetes certifications - CKA/CKSS/CKAD
  • At least 5 years of relevant technical work experience in customer-facing roles.
  • This is a direct customer-facing position and requires comfort with customers and issue resolution.
  • You are authoritative in your decision making and drive solutions, based upon service management essentials and documented best practices.
  • Enjoy working on leading edge technologies and projects.
  • Expertise in Kubernetes, Docker, Elastic, Kafka, & cloud-native technologies strongly recommended.
  • Storage configuration expertise such as RAID/Ceph/NFSv3+v4/iSCSI (on NetApp a plus).
  • Strong knowledge of Compute Cluster and Storage Cluster concepts.
  • Strong knowledge of network stacks, switching, routing, firewalls, proxies, load balancers, etc.
  • Experience with security scanning tools, threat prevention, threat isolation, and zero trust designs. Experience with a SIEM provider and design.
  • An understanding of how to integrate into Assurance systems.
  • Be comfortable with building, reconfiguring and provisioning lab equipment such as servers, physical and virtual routers / networks (including IPv4/v6) in both Wind River and customers’ lab environments.
  • BMC configurations (iDRAC/ILO/IPM/Redfish).
  • Experience in network system-level solution design (physical/virtual/container).
  • Exposure to SDN concepts, overlay networks, virtual switches/routers/firewalls/load balancers.
  • Linux (Debian / Ubuntu, RedHat / CentOS) background covering deployment, image build, application, and administration.
  • Experience with Flux CD or Argo CD a plus.
  • Adept at Python and automation languages like Ansible.
  • The ability to work on a team & independently on multiple high priority projects.
  • Verbal communications via articulation of past project details desired outcomes and written communication skills.
  • Strong Problem-solving skills based upon a myriad of differing scenarios (Network/performance/hardware)
  • Ability to replicate customer issues in a Wind River lab

Preference will be given to those candidates with the above noted requirements and familiarity with platform software and the Open-Source Community

Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Diversity is foundational for Wind River’s business success. We want to be a workplace of choice for all people and we value the unique perspectives offered by a diverse workforce. Wind River does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.

Wind River desires to be an employer of choice with an inclusive environment for all individuals. As part of this goal and in compliance with various laws and regulations, Wind River provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are examined on a case-by-case basis. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring or at any other time during the employment process. You can email us at: benefits@windriver.com . Please do not include personal medical information in the email.

More information about federal laws that prohibit job discrimination can be found at:

www1.eeoc.gov/employers/poster.cfm

www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf

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Bengaluru, Karnataka, India (Hybrid)

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