Sr. Engineer

1 Minute ago • All levels • Software Development & Engineering

Job Summary

Job Description

This Sr. Engineer position in Customer Success - Support at Wind River requires a Bachelor's degree in a technical field and experience in external customer-facing technical support, including troubleshooting complex issues. The role demands excellent English communication skills, fundamental L2/L3 networking knowledge, and Linux experience. Candidates must be able to work in a dynamic, high-pressure environment and manage multiple customer issues simultaneously. Additional valuable skills include Docker, Kubernetes, ELK stack, telecommunication provider experience, and scripting.
Must have:
  • Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
  • Experience working in an external customer facing technical support role
  • Experience troubleshooting complex technical issues
  • Excellent written and verbal communication skills in English
  • Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
  • Experience working with Linux
  • Ability to work in a dynamic, high pressure customer facing environment
  • Ability to manage and prioritize numerous customer issues simultaneously
Good to have:
  • Experience with Docker and Kubernetes
  • Experience with ELK stack
  • Experience working with Telecommunication Providers
  • Experience with scripting: Ansible, Bash, Python

Job Details

Description

Position at Wind River

  • Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
  • Experience working in an external customer facing technical support role
  • Experience troubleshooting complex technical issues
  • Excellent written and verbal communication skills in English
  • Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
  • Experience working with Linux
  • Ability to work in a dynamic, high pressure customer facing environment
  • Ability to manage and prioritize numerous customer issues simultaneously.

Additional Skills Considered a Plus

  • Experience with Docker and Kubernetes
  • Experience with ELK stack
  • Experience working with Telecommunication Providers
  • Experience with scripting: Ansible, Bash, Python

Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Diversity is foundational for Wind River’s business success. We want to be a workplace of choice for all people and we value the unique perspectives offered by a diverse workforce. Wind River does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.

Wind River desires to be an employer of choice with an inclusive environment for all individuals. As part of this goal and in compliance with various laws and regulations, Wind River provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are examined on a case-by-case basis. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring or at any other time during the employment process. You can email us at: benefits@windriver.com

. Please do not include personal medical information in the email.

More information about federal laws that prohibit job discrimination can be found at:

www1.eeoc.gov/employers/poster.cfm

www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf

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Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

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