Network Operations Manager Training Specialist

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Combining comprehensive commerce-enablement technology with high-volume fulfillment services provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Network Operations Manager Training Specialist Role:

Stord is seeking a Senior Manager, Operations Training to lead hands-on training for new and emerging operations leaders across our fulfillment network. This role is critical to ensuring the success of our Area Managers and Operations Managers as they onboard and ramp up within the Stord system.

This position will operate as a traveling Operations Manager, embedding at fulfillment sites for several weeks at a time to provide immersive, boots-on-the-ground coaching, SOP execution, and leadership development. This leader must be operationally sound, adaptable, and an exceptional communicator who thrives on building capability in others.

What You'll Do

• Travel to sites across the network to support new leader training, including onboarding, shadowing, and system navigation, to ensure seamless integration.
• Act as an interim Operations Manager (OM) as needed, stepping into leadership roles during transitions, openings, or talent gaps.
• Lead by example in executing Stord processes, including inventory management, quality, labor planning, and order fulfillment.
• Provide real-time coaching and feedback to new leaders and ensure alignment to operational KPIs.
• Develop and refine training materials and standard operating procedures based on field experience.
• Partner cross-functionally with HR, Safety, Training, and Engineering teams to ensure consistent messaging and execution.
• Track progress of trainees and escalate concerns or development opportunities to site and regional leadership.
• Drive culture and foster leadership excellence through daily presence, stand-up participation, and performance observation.
• Stay up to date on system, process, and technology changes and reflect those updates in training delivery.
• Maintain documentation of visit outcomes and provide actionable follow-ups to site leadership.

What You'll Need

• Minimum 5 years of experience in a high-volume, direct-to-consumer warehouse or fulfillment environment.
• Previous experience as an Operations Manager or Senior Manager with direct reports.
• Demonstrated success in training, mentoring, or developing warehouse leadership.
• Proven ability to lead teams of 60+ non-exempt employees and multiple salaried leaders.
• Willingness to travel up to 75% and remain embedded on-site for multi-week periods.
• Strong understanding of WMS systems (Workday, RF scanners, etc.).
• Proficiency in Excel, Google Suite, and basic reporting tools.
• Clear communication skills, both written and verbal, with an ability to influence across levels.
• Strong problem-solving mindset and bias toward action.
• Must be comfortable working in a distribution center environment with varying temperatures, moderate noise levels, and physical activity.
• Ability to lift up to 75 lbs and remain on your feet for extended periods.
• Willingness to work non-standard hours, including nights and weekends, especially during site launches or training cycles.
• Must have the flexibility to travel frequently and stay on-site for multi-week assignments as business needs evolve.

Nice to Have

• Bilingual in English and Spanish
• Experience with Lean Six Sigma or other continuous improvement methodologies
• Experience in startup, high-growth, or fast-scaling logistics environments
• Bachelor's degree in Operations, Supply Chain, Business, or equivalent experience

Bonus Points:

• Bilingual (Spanish and English)
• Proficiency with Microsoft Office Suite
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field
• Experience with process improvements (Lean Six Sigma and/or Kaizen)