Office Manager

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Note: Please include an English version of your resume with your application

Get to know the role

• Job Title: Office Manager
• Job Summary: The Office Manager will run the day-to-day operation of our office, ensuring it runs smoothly and efficiently. In addition, they will utilize their past experience to provide support for leaders in a variety of departments in both Mexico and US offices to inform, research, and help navigate cultural/country issues, ensuring our policies and procedures are tailored to our Mexico workforce while being consistent with our core values.
• People Manager: No

What you’ll do

• Cross Departmental Partnership: Partner with corporate teams in the US and provide insights & recommendations for Mexico policies and processes, including:
  • Security: Uphold health and safety guidelines and enforce compliance.
  • Legal: Ensure organizational processes comply with legal regulations and standards.
  • Finance: Manage office G&A budget, ensure accurate and timely reporting. Support corporate activities in accounting and financial reporting processes.
• People Team support: Partner with People Team to support People initiatives and update and maintain office policies as necessary. Assist in the onboarding process for new hires, collecting and managing required paperwork, prioritizing confidentiality at all times.
• Administrative tasks: Manage paperwork, process invoices, maintain databases, and update employee lists. Provide general administrative support to office leadership.
• Facilities Support: Organize the office layout, including moves, additions, and changes to workstations. Maintain supplies of stationery and equipment. Manage vendor relationships, including contract negotiations.
• Meetings and events: Schedule appointments, meetings, and events, and coordinate food deliveries. Plan in-house or off-site activities, like parties, celebrations and conferences. Provide general support to visitors, including ad hoc translation support when needed.

What you’ll bring

• 5-7 years of related professional experience.
• Bilingual English and Spanish; speaking and writing abilities at a near-native level is required.
• Experience partnering with cross-functional stakeholders, working with both local and US teams.
• Solid understanding of business requirements in Mexico, and ability to research new situations as they arise.
• A successful track record of providing excellent customer service and communication to all levels of an organization. Demonstrated ability to exercise discretion, sound judgment, tact and diplomacy in all communications.
• Proficiency in Microsoft Office Suite.

#LI-PS

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.