Operations Program Manager, Quality Control

Scale is at the forefront of enabling Machine Learning across multiple industries including Generative AI (e.g., chatbots). The Quality Control (QC) team is responsible for ensuring the quality of the data that Scale produces is up to customer standards. The QC team has processes that check the data quality that run congruent with the project teams producing the data.There are several different projects running at the same time for each of Scale’s customers. As an Operations Program Manager for Quality Control, you will be responsible for all QC operations for your assigned account/customer and essential for the success of your account.  You will work closely with the QC team, Engagement Managers (EMs), and project teams to define quality standards, monitor audit performance, and drive continuous improvements. Your role will be critical in maintaining strong alignment across teams, addressing quality issues proactively, and ensuring timely QC coverage for new projects.

Key Responsibilities

Quality Control Oversight

• Ensure projects within your account have well-defined quality expectations and specifications.
• Monitor audit coverage and ensure audits align with company quality standards and customer requirements.
• Proactively identify misalignment and address it
• Track and report on the health of QC efforts across projects.

Issue Resolution & Continuous Improvement

• Identify quality issues and conduct root cause analysis to determine underlying problems.
• Implement appropriate solutions to resolve quality concerns and prevent recurrence.
• Work cross-functionally to refine processes, improve audit effectiveness, and enhance overall quality performance.

Stakeholder Collaboration & Communication

• Act as the primary QC point of contact for projects within your account.
• Ensure strong alignment between the QC team, Engagement Managers (EMs), and project teams to prevent escalations.
• Provide regular updates on QC status, risks, and action plans to relevant stakeholders.

Project Onboarding & Expansion

• Ensure new projects receive QC coverage in a timely and efficient manner.
• Work with teams to integrate quality control into project planning from the start.
• Adapt QC strategies to accommodate project-specific needs and evolving customer expectations.

Qualifications & Skills

• Experience: Proven experience in quality control, account management, project management, operations, or a related field.
• Analytical Skills: Strong problem-solving ability, including root cause analysis and data-driven decision-making.
• Analytical tools: Proficient in google sheets/ MS Excel and SQL.
• Communication: Excellent stakeholder management and interpersonal skills. Excellent written communication skills
• Process Improvement: Ability to develop and implement effective quality assurance strategies.
• Project Management: Experience managing multiple projects and ensuring alignment across teams.
• Attention to Detail: Ability to maintain high-quality standards while balancing efficiency and scalability.

Preferred Qualifications

• Experience in a fast-paced company
• Experience in a (internal or external) customer-facing environment.
• Familiarity with audit processes, quality frameworks, or compliance standards.
• Ability to work cross-functionally with internal and external stakeholders.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision. 

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.