As an Operations Program Manager for Quality Control, you will oversee all QC operations for your assigned account/customer, crucial for the success of the account. You will collaborate with the QC team, Engagement Managers (EMs), and project teams to define quality standards, monitor audit performance, and drive continuous improvements. Your role involves maintaining strong alignment across teams, proactively addressing quality issues, and ensuring timely QC coverage for new projects. Responsibilities include ensuring projects have defined quality expectations, monitoring audit coverage, identifying and resolving quality issues, implementing solutions, and collaborating with stakeholders to prevent escalations. Regular updates on QC status, risks, and action plans will be provided to relevant stakeholders. Additionally, you'll ensure new projects receive timely QC coverage and adapt QC strategies to project-specific needs.