Product Solutions Engineer, Video, Tech CoE

2 Days ago • 3 Years + • Product Management • $123,000 PA - $176,000 PA

Job Summary

Job Description

As a Product Solutions Engineer, Video, Tech CoE at Google, you'll be a technical consultant and trusted advisor for Google Ads customers. You'll troubleshoot and resolve issues, identify root causes, develop troubleshooting tools and solutions, and communicate effectively with various audiences. Responsibilities include prioritizing customer service, learning AI-powered Ads products, troubleshooting technical issues, developing automation tools, improving product features through partner feedback, and collaborating with cross-functional teams. You'll partner with Business and other cross-functional partners to improve the client journey. The role requires strong technical skills, problem-solving abilities, and excellent communication skills to translate technical concepts to non-technical audiences.
Must have:
  • Bachelor's degree or equivalent experience
  • 3+ years system design or programming experience
  • 3+ years technical troubleshooting & partner management
  • Troubleshooting technical product issues
  • Developing automation tools
  • Improving product features via partner feedback
Good to have:
  • Master's degree in related field
  • Experience in technical product support, cloud support, quality engineering, or site reliability engineering
  • Experience with Google Ads or other online advertising solutions
  • Experience in a customer-facing role
  • Business analysis experience

Job Details


Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 3 years of experience in system design or in one programming language (e.g., Java, C++, Python, etc.).
  • 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  • Experience with working in technical product support, cloud support, quality engineering, or site reliability engineering.
  • Experience with Google Ads or other online advertising solutions and the media landscape.
  • Experience in a customer-facing role with translating technical concepts and solutions to non-technical and executive audiences.
  • Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
  • Ability to work in any environment to solve problems.

About the job

In this role, you will be solving issues, acting as a technical consultant and trusted advisor for Google Ads customers. You will leverage troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate with audiences, from engineers to executives. You will also improve our products and processes by identifying trends and advocating for customer needs.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Prioritize and deliver quality customer service throughout the customer journey, troubleshoot and resolve issues with Google's advertisers and Business teams, agencies and partners.
  • Learn AI powered Ads products and Ads Platforms.
  • Troubleshoot technical product issues and apply product expertise to solve technical customer issues and escalations.
  • Develop tools and automation for better diagnostics/data fixes and debugging with Product Engineering teams.
  • Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Partner with our Business and other cross-functional partners to own and improve the journey of all clients.

Similar Jobs

Google - Application Engineer, ASCII, Supply Chain

Google

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
ByteDance - Senior Software Engineer - Developer Infrastructure

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Coupa - Senior Technical Architect

Coupa

Tokyo, Japan (Hybrid)
8 Hours ago
BigID - Backend Engineer

BigID

Chennai, Tamil Nadu, India (Hybrid)
7 Hours ago
Nagarro - Senior Engineer, Mobile Android

Nagarro

South Africa (On-Site)
6 Months ago
Evolution - Technical Integration Specialist

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
7 Months ago
InvenioLSI - SAP UI5/FIORI  Senior Consultant

InvenioLSI

Hyderabad, Telangana, India (On-Site)
4 Months ago
Pixel Toys - Product Owner - Meta Features

Pixel Toys

England, United Kingdom (Hybrid)
4 Months ago
Patel greene - PD&E Project Manager

Patel greene

Orlando, Florida, United States (On-Site)
6 Months ago
PwC - Manager secteur assurance pour des missions de la stratégie à l'exécution| CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zscaler - Senior Staff Software Development Engineer

Zscaler

Hyderabad, Telangana, India (Hybrid)
8 Hours ago
PwC - IN-Senior Associate_ ETL Databricks _D&A_Advisory_Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Netflix - Network Architecture Intern, Summer 2025

Netflix

Los Gatos, California, United States (On-Site)
6 Months ago
ByteDance - AI Security Researcher - Security - San Jose

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Microsoft - Software Engineer 2

Microsoft

Hyderabad, Telangana, India (On-Site)
1 Week ago
Zapak Digital Entertainment Limited -  Software Engineer - Backend (Java, AI, and ML Tools)

Zapak Digital Entertainment Limited

Pune, Maharashtra, India (On-Site)
2 Months ago
OKX - Graduate Hire 2024/25 - Software Engineer

OKX

Hong Kong (On-Site)
6 Months ago
Google - Customer Engineer (English, Japanese)

Google

Tokyo, Japan (On-Site)
2 Weeks ago
Luxoft - Senior Java Developer

Luxoft

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
4 Months ago
ByteDance - Senior Site Reliability Architect - Security Engineering - San Jose

ByteDance

San Jose, California, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Boulder, Colorado, United States

Zscaler - Sr. Product Marketing Manager - ZPA

Zscaler

San Jose, California, United States (Hybrid)
8 Hours ago
Life church - Associate Operations Pastor

Life church

United States (On-Site)
6 Months ago
Crunchyroll - Buying Coordinator

Crunchyroll

Des Moines, Iowa, United States (Hybrid)
4 Months ago
Google - Senior Software Engineer, Embedded Systems/Firmware, Quantum

Google

Mountain View, California, United States (On-Site)
2 Weeks ago
Warner Bros Games - Manager, Portfolio Management & Analytics

Warner Bros Games

Burbank, California, United States (Hybrid)
1 Month ago
Intrepid Studios,  Inc  - Producer

Intrepid Studios, Inc

San Diego, California, United States (On-Site)
2 Weeks ago
Airbyte - Field Engineering Director

Airbyte

San Francisco, California, United States (On-Site)
9 Hours ago
ByteDance - Student Researcher (Doubao (Seed) - Foundation Model AI Platform) - 2025 Start (PhD)

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Epic Games - Senior C++ Engineer

Epic Games

United States (On-Site)
2 Weeks ago
Perplexity AI - Customer Success Engineer - Consumer and Pro Subscriber

Perplexity AI

California, United States (On-Site)
9 Hours ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Plarium - Project Manager

Plarium

Lviv, Lviv Oblast, Ukraine (Remote)
2 Weeks ago
Google - Senior Technical Program Manager II, Enterprise Architecture, Core

Google

Sunnyvale, California, United States (On-Site)
2 Weeks ago
Google - Digital Marketing Strategist

Google

Hyderabad, Telangana, India (On-Site)
2 Days ago
CharacterAI - Lead Growth Product Manager

CharacterAI

San Francisco, California, United States (On-Site)
2 Weeks ago
Alpha Sense - Product Specialist

Alpha Sense

Singapore, Singapore (On-Site)
5 Months ago
XFlow - Product Owner

XFlow

(Remote)
3 Months ago
Meta - Product Manager

Meta

Washington, District Of Columbia, United States (Remote)
5 Months ago
Gaming Innovation Group  - Head of Product

Gaming Innovation Group

Sliema, Malta (Hybrid)
4 Weeks ago
Netflix - Product Development Manager, Hardlines UCAN, Consumer Products

Netflix

Los Angeles, California, United States (On-Site)
2 Weeks ago
Virtuos - Management Trainee

Virtuos

Singapore (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Mountain View, California, United States (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug