Product Support Analyst

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Job Description

Join our team as a Product Support Analyst! Dive into complex challenges for Airlines and Agencies using Sabre's top-notch systems and solutions. Provide tech support, share best practices, and ensure prompt resolutions in a high-speed, fun environment. If you're ready to bring your skills to the next level, apply now!

Responsibilities

• Conducts logical analysis of customer issues and drives resolution.
• Researches and validates application to aid customers in understanding product functionality and outputs.
• Works collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation and product development.
• Possesses the ability to evaluate the impact of the issue to the customer and determines necessary escalation.  
• Delivers the highest level of customer service and satisfaction while continuously by demonstrating excellent teamwork, interpersonal skills, and commitment.
   

Job Requirements

• High School diploma, University student or graduate.
• Proficient English written and oral communication skills.
• Demonstrates ability to work under pressure and handle complexity.
• Good time management and priority setting skills. 
• Proven analytical and troubleshooting skills.
• Excellent customer service skills.

Nice to have

• Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API/SQL/Programming.
• Experience using Salesforce CRM tool.

Language        

• Professional fluency in written and spoken English.
• A third language, Portuguese, French, Italian or any other European language, will be considered a plus.

Perks & Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Quarterly performance bonus plan
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off
• End of Year Break
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts 
• Daily meal allowance
• Life Insurance 
• Access to free courses through different platforms.
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.