Program Manager, Onboarding

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

We’re looking for a strategic, detail-obsessed Onboarding Program Manager to own and scale our global onboarding experience. In this role, you’ll be responsible for crafting, refining, and handling every aspect of the onboarding journey — from preboarding through a new hire’s first 90 days — ensuring that our employees feel encouraged, equipped, and connected from day one!

This role is about building and running the engine, not being the face of every session. While you should be comfortable facilitating when needed (it will happen), this is not a facilitation-heavy role. You’ll work to orchestrate all the moving parts, partner across teams, and make onboarding feel detailed, intentional, and scalable.

This is a full time in-person role that will be based in our San Francisco hub.

What you'll do at Figma:

• Own and lead the global onboarding program end-to-end — from vision and design to execution and continuous improvement — ensuring a cohesive and consistent new hire experience across teams, locations, and working models.
• Design scalable systems, processes, and content that deliver high-quality onboarding experiences for remote, hybrid, and in-office employees at every level of the organization.
• Handle the operational details of onboarding logistics, tools, documentation, communications, and timelines — ensuring nothing slips through the cracks.
• Collaborate cross-functionally with People Ops, IT, BEI, Talent, L&D, Workplace, and business leaders to align all onboarding touchpoints and ensure smooth execution across the employee journey.
• Supervise success metrics like time-to-productivity, engagement, and new hire happiness — using feedback and data to drive improvements.
• Advise and support hiring managers with onboarding resources, standard processes, and planning tools that help them welcome and ramp up new hires optimally.

We’d love to hear from you if you have:

• 7+ years of experience in program management, onboarding, or employee experience
• Demonstrate a sense of ownership and attention to detail
• Experience building and scale systems that support a growing team while keeping the human experience at the center
• Strong communication skills and able to articulate thoughts clearly and thoughtfully
• Experience with facilitation, but prefer to operate behind the scenes, building the infrastructure that makes things run efficiently
• Experience Using data, feedback, and tech to guide your decisions and continuously improve
• Tight-knit collaboration skills working across different function
• Demonstrate a passion for building inclusive, welcoming experiences that help every new hire feel like they belong

While it’s not required, it’s an added plus if you also have:

• Have experience onboarding both technical and non-technical roles
• Are familiar with tools like Workday, Greenhouse, Notion, Zoom, and Slack
• * Have supported onboarding in a remote or distributed environment
• Have experience in L&D, internal communications, or employee engagement

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.