Project Manager

1 Year ago • 5-8 Years • Project Management

Job Summary

Job Description

The Project Manager oversees the GRAVTY implementation projects for LJI clients and also functions as a Scrum Master for Agile lifecycle projects. This role involves continuous improvement in managing client implementation projects, fostering innovation, and collaborating with multiple teams. Responsibilities include overseeing project management, ensuring delivery momentum, supporting stakeholder management, leading Scrum teams, and ensuring adherence to the project's governance framework. This also includes risk management, innovation, and contributing to the success of the projects, promoting Lean-Agile practices across the teams, and ensuring timely tracking of delivery activities. The role reports to the head of the PMO function, working closely with the client delivery teams.
Must have:
  • Oversee project management of new/enhanced implementations.
  • Lead scrum teams through the iteration process.
  • Ensure sprint backlog grooming and planning are optimized.
  • Lead Agile ceremonies and ensure alignment.
  • Check deliverables against requirements.

Job Details

Loyalty Juggernaut Inc. (LJI) is a Silicon Valley-based product company, founded by industry veterans with decades of expertise in CRM, Loyalty, and Mobile AdTech. With a global footprint spanning the USA, Europe, UAE, India, and Latin America, we are trusted partners for customer centric enterprises across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.

As pioneers in next-generation loyalty and customer engagement solutions, we are not just transforming loyalty—we are redefining it. With a passion for innovation and a commitment to excellence, LJI is reshaping the loyalty landscape, enabling enterprises to create meaningful, long-lasting relationships with their customers. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem.

At the core of our innovation is GRAVTY®, a revolutionary Digital Transformation SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse markets.

 

Our Impact:

  • 400+ million members connected through our platform.
  • Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!

 

Explore more about us at www.lji.io.

 

SUMMARY

The Project Manager oversees the GRAVTY® implementation projects for LJI clients and also functions as a Scrum Master for the Agile lifecycle projects. This is a role within an extensive program of work with multiple value streams, multiple Agile teams, and cross-functional alignment with various teams across the business.

The key aspect of this role is to continuously improvise in LJI’s ways of managing client implementation projects, have a passion to innovate and a positive energy towards working with multiple teams, through adherence to sound governance. The role will be reporting to the head of PMO function, working in close coordination with the client delivery teams.

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

 

Project (Value Stream) Delivery:

  • Oversee project management of new/enhanced implementations: you will ensure that the delivery oversight of the project is aligned with the objectives already set forth by the business.
  • Value Stream Launch Readiness (Go/No-Go): Ensure launch readiness for your value stream for new and enhanced implementations or in the oversight of operational excellence for your client.
  • Ensure delivery momentum and delivery velocity: As you improve in your role, you will be able to influence and make decisions on the delivery teams to improve velocity, by working with other scrum masters and product owners.
  • Support project stakeholder management: As within many large groups, stakeholder management is essential to success. You will need to develop positive and good relationships with many different levels of operational and management stakeholders from many different backgrounds, both within and outside LJI.

Agile Team / Scrum Master Function

  • Lead 3-4 scrum teams through the iteration process and enable them to become more self-organized and autonomous against the sprint plans.
  • Ensure that sprint backlog grooming and planning are optimized.
  • Lead all types of Agile ceremonies, optimizing their internal workings and ensuring alignment on showcases with key stakeholders.
  • Ensure that all deliverables and milestones are tracked against the PI schedule and that changes (if any) are communicated with the RTE, PO, PMs and program delivery manager.
  • Check deliverables against requirements to ensure compliance with functional specification and expectation(s) of stakeholders.
  • Guide the teams in implementing the Agile methodology and SCRUM practices, also acting as a knowledge broker on the adoption of delivery excellence.
  • Help the scrum team achieve higher levels of SCRUM maturity.
  • Remove impediments and coach the scrum team on removing impediments.
  • Focus on developing high performing,long-lived teams for many of the core products and services teams.
  • Support the product owner and provide education where needed on Agile practices,from backlog grooming,story point estimating,and t-shirt sizing in PI.
  • Supports SAFe adoption –The Scrum Master supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams, participating in the Scrum Master Community of Practice.

Governance

  • Governance Framework Champion: Function as the prime conduit within the Agile teams teams for adherence to the project’s governance framework for the loyalty business, which acts as an enablement and assurance function for the business, its knowledge base and processes.
  • Cross-Functional / Inter-departmental Coordination: Continuously improve the communication across teams and departments, especially with inter-department, cross-functional Agile teams. Participate or run the SoS on a regular basis to ensure alignment, clarity and transparency of delivery.
  • Support knowledge sharing: Plan and facilitate knowledge sharing / coaching sessions with a focus on creating collaborative experiences and reinforcing best practices to enable and support business delivery teams.
  • Risk Management: Ensure that sprint RAIDs for each team are updated on the central risk register and the details are clearly escalated to the correct key stakeholders.

Innovation

  • Evangelist for improving processes: Act as a servant-leader to the project/functional teams, always thinking of ways to improve, enhance and change the way that teams and the project itself functions. Promote a spirit of transparency, collaboration and open-mindedness.
  • Innovation guardrails: Encourage teams to push their boundaries as they strive to increase performance, and yet keep them within the bounds of capability, function and of the initiative on which they are working.

Definition of Success

  • Execution of projects to a high quality, on time and to budget.
  • Promoting and inculcating Lean-Agile practices across the teams, ensuring that teams adopt the new way of working
  • Efficiency of the team working on delivery through use of advanced tools and methodologies.
  • Sprint estimation is increasingly more accurate and team velocity climbs to a high performing level.
  • Accurate and transparent tracking of delivery activities, status, risks and blockers on a timely basis & with the right stakeholders.
  • Participate in and help coordinate successful PI planning workshops.
  • Positive feedback from internal stakeholders on loyalty cross-functional and cross-business units.
  • Performance and personal development of the team.

Functional/Technical Competencies

  • Advanced Microsoft Office skills
  • Project management tools and process skills - primarily JIRA, Confluence, Smartsheet
  • Wide experience with cloud tools and able to implement change using new platforms and technologies.

Personal Characteristics and Required Background:

  • Excellent team leadership skills with experience leading multi-disciplinary,high performance teams.
  • A problem-solver, able to analyze and think quickly to resolve delivery problems and balances inter-personnel issues well to maintain an upbeat and positive attitude.
  • Understands the servant-leader model of team leadership.
  • Able to adapt to a changing environment,self-motivated and a person the team seek out for help and mentoring.
  • Excellent written and verbal communication skills in English.

Minimum experience

  • 5 to 8 years of work experience as a Project Manager. Loyalty domain experience will be an added advantage.
  • 3+ years of experience in a similar role as a Scrum Master in medium to large projects
  • Demonstrable experience managing cross-functional stakeholders.

Minimum Qualifications/education

  • Bachelor’s degree in engineering(CSE/IT) and MBA would be an added advantage.
  • Certified SCRUM master qualification.
  • Additional role related, industry qualification preferred, e.g. PMP, Agile, Lean, CI.

Similar Jobs

Synthesia - Revenue Operations Director

Synthesia

New York, United States (Remote)
2 Weeks ago
Zones - SaaS Client Executive

Zones

United States (On-Site)
1 Month ago
Capgemini - Risk & Finance Cloud Consultant

Capgemini

Pune, Maharashtra, India (On-Site)
2 Months ago
Revenera - Staff Software Engineer

Revenera

Bengaluru, Karnataka, India (Remote)
4 Weeks ago
lifechruh - Senior Director of Program Management

lifechruh

Edmond, Oklahoma, United States (On-Site)
3 Weeks ago
Canonical - Enterprise Project Manager

Canonical

(Remote)
2 Months ago
Aptive - Project Manager

Aptive

Cupertino, California, United States (On-Site)
2 Months ago
endava - Senior Project Manager

endava

Zagreb, Croatia (On-Site)
3 Weeks ago
hogarth - Project Manager I

hogarth

Porto Alegre, State Of Rio Grande Do Sul, Brazil (Hybrid)
2 Months ago
Saama - Technical Project Manager

Saama

Chennai, Tamil Nadu, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

C3 IoT - Solution Engineer

C3 IoT

Paris, Île-de-France, France (On-Site)
3 Weeks ago
Zamp - Account Executive (GTM Engineer)

Zamp

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Figma - Strategic Finance

Figma

San Francisco, California, United States (On-Site)
1 Month ago
Any Desk - Channel Account Manager

Any Desk

Stuttgart, Baden-Württemberg, Germany (Hybrid)
4 Weeks ago
Wolters Kluwer - Major & Strategic Account Executive - Hospital Software Solution Sales

Wolters Kluwer

United States (Remote)
2 Weeks ago
Rippling - Senior Support Specialist (German & English Support)

Rippling

London, England, United Kingdom (Hybrid)
2 Months ago
ElevenLabs - Account Executive - Brazil

ElevenLabs

Brazil (Remote)
4 Months ago
USE Insider - Accounting Specialist

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
9 Months ago
NCR Voyix - Account Payable Analyst II

NCR Voyix

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

Toast - Principal Data Scientist - Credit Risk/Lending

Toast

Bengaluru, Karnataka, India (Hybrid)
7 Months ago
Nagarro - Associate Staff Consultant, Business Analyst

Nagarro

Mumbai, Maharashtra, India (On-Site)
9 Months ago
Clearwater Analytics - Lead Reconciliation Associate

Clearwater Analytics

Mumbai, Maharashtra, India (On-Site)
1 Year ago
luxsoft - Regular Matlab Developer

luxsoft

India (Remote)
2 Months ago
Marvell - Firmware Developer (Linux, Security, Crypto, HSM, AI, TPM)

Marvell

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Mindtickle - Senior Technical Program Manager [Services]

Mindtickle

Pune, Maharashtra, India (Hybrid)
1 Month ago
Aeries technology - Business System Analyst

Aeries technology

Bengaluru, Karnataka, India (On-Site)
1 Month ago
T systems - System Engineer

T systems

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
T systems - SAP Basis Migration OSDB, Sybase

T systems

Pune, Maharashtra, India (On-Site)
3 Weeks ago
DevRev - Global Compensation Specialist

DevRev

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Project Management Jobs

Games2win - Project Manager – Mobile Games

Games2win

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Square - Senior Cost Manager/Project Quantity Surveyor

Square

Manchester, England, United Kingdom (On-Site)
2 Weeks ago
Brave Group (Language barrier) - Project Manager

Brave Group (Language barrier)

Japan (On-Site)
1 Year ago
Assystems - Senior Project Manager - Wet Utilities

Assystems

AlUla, Al Madinah Province, Saudi Arabia (On-Site)
3 Weeks ago
Ansys - Senior Customer Project Manager

Ansys

Canonsburg, Pennsylvania, United States (On-Site)
1 Month ago
zeta - Project Manager I/II, CEO Office

zeta

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Kavalirio - Project Manager - Solar

Kavalirio

Holly Springs, North Carolina, United States (On-Site)
3 Months ago
AECOM - Senior Project Manager - Civil

AECOM

Philadelphia, Pennsylvania, United States (Hybrid)
1 Month ago
Realworld one - Senior Project Manager - XR Content Creation

Realworld one

Germany (Hybrid)
4 Months ago
Marsh McLennan - Senior Transition Project Manager

Marsh McLennan

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Year ago

Get notifed when new similar jobs are uploaded

About The Company

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Loyalty Juggernaut

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug