Job Description
The Renewal Sales Representative is responsible for growing existing business by collaborating with the CSM team to build strong client relationships, prevent churn, and manage renewals. This role requires business acumen to work with stakeholders, manage renewals, and upsell to existing accounts. Responsibilities include identifying renewal opportunities, maintaining revenue through retention and renewals, collaborating with various teams to ensure client satisfaction, identifying opportunities for revenue growth, and maintaining open communication with assigned accounts to identify pain points and opportunities. Strong forecasting and pipeline management are also essential.
Good To Have:
- Professional knowledge of Data and AI products
- Experience handling large enterprise-level accounts
- Experience in selling SaaS Solutions
- Experience working with e-commerce or retail verticals
Must Have:
- 2+ years of Sales or Account Management experience
- Strong soft skills to develop relationships with key decision makers
- Independent and self-motivated, adaptable to fast-paced environment
- Knowledge of Korea enterprise software ecosystem
- Comfortable English fluency for internal communication
- Bachelor's Degree preferred
About Appier
Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit www.appier.com for more information.
About the role
The Renewal Sales Representative’s core responsibility is to grow the existing business by working closely with the CSM team to foster the best relationship with clients. He/She has a sharp business acumen and is able to work with relevant stakeholders to prevent churn and manage renewals. The successful candidate must possess the ability to grow and upsell to these existing accounts.
Responsibilities
- Identify renewal opportunities within the assigned accounts and execute on selling strategies, including proposals and negotiations as necessary
- Maintain revenue of assigned accounts, by ensuring retention and renewals of assigned accounts across Korea
- Collaborate with the CSM team and wider Appier HQ functions to ensure account and key stakeholder satisfaction, including operational tasks such as participation of customer QBRs
- Grow revenue in existing accounts by working with new territory sales reps through strategic coverage and opportunity identification
- Work with business leaders in nurturing partner and business ecosystems for Korea
- Maintain a proactive communication channel with the assigned accounts to identify pain points and engagement opportunities
- Strong forecasting and pipeline management of your assigned accounts
About you
[Essential]
- Min. 2 years of Sales or Account Management of enterprise softwares.
- Strong soft skills to develop relationships with key decision makers in the industry.
- Independent and self-motivated, able to adapt to a fast paced environment
- Knowledge of Korea enterprise software ecosystem
- Comfortable English fluency - this role will require both spoken and written English for internal communication
- A bachelor’s Degree preferred.
[Nice to have]
- Professional knowledge of terminology, trends and concepts of Data and AI products.
- Experience handling large enterprise-level accounts
- Experience in selling SaaS Solutions, ideally in Marketing systems, Chat, Analytics or CDP
- Experience working with e-commerce or retail verticals
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