SA360 Product Support Consultant

2 Days ago • 5 Years + • Product Management • $110,000 PA - $157,000 PA

Job Summary

Job Description

As a SA360 Product Support Consultant, you'll deliver exceptional customer experiences, focusing on issue resolution and high satisfaction for a portfolio of clients. You'll monitor key engagement metrics, identify improvement areas, and collaborate with advertisers, internal teams, agencies, and partners. Responsibilities include troubleshooting technical issues, acting as a primary contact for product inquiries, analyzing data to identify systemic improvements, and executing strategic projects to enhance products, processes, and policies. You will need strong product knowledge, understanding of customer digital marketing objectives, and the ability to work cross-functionally to solve complex problems.
Must have:
  • 5+ years experience in client-facing roles
  • Bachelor's degree or equivalent
  • Excellent communication and problem-solving skills
  • Experience with Google Ads or similar platforms
  • Ability to manage client relationships and expectations
Good to have:
  • Experience in account/campaign management
  • Technical issue resolution expertise
  • Business analysis and data analytics skills
  • Experience with AI and data-driven solutions
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a project/program management, consulting, or client facing role.
  • Ability to work flexible, non-standard working hours in line with customer requirements.

Preferred qualifications:

  • Experience in account/campaign management, technical issue resolution, or customer support roles, backed by communication skills and stakeholder management skills.
  • Experience using Google Ads or other online advertising solutions and the media landscape.
  • Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
  • Experience in problem solving to develop perspectives on customer-focused solutions.
  • Ability to work well with people from all backgrounds to solve problems.
  • Ability to own experience and solutions.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As a Product Support Consultant, you will have a product knowledge, understanding of customer’s digital marketing objectives and identify opportunities for enhancing the customer experience. You'll identify systemic issues and work with Google experts across products, engineering, sales and policy to develop scaled solutions leveraging data, analytics and AI. You'll be an advocate of the customer, learn technology including AI, Google Ads products and collaborate cross-functionally with internal and external stakeholders.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Own and deliver exceptional customer experiences for a designated portfolio of clients, focusing on resolving issues and ensuring high satisfaction.
  • Monitor and manage key client engagement metrics (e.g., product adoption, issue resolution time, satisfaction scores), identifying and addressing improvement areas.
  • Collaborate with Google advertisers, internal teams (Sales, Product, Engineering, Policy), agencies, and partners to foster strong relationships and solve problems effectively.
  • Apply product expertise to troubleshoot technical customer issues and escalations, acting as a primary point of contact for product inquiries.
  • Analyze data and insights to identify systemic improvement opportunities, owning and executing strategic projects to enhance products, processes, and policies.

Similar Jobs

commerce iq - VP-Product Management,Data Platform

commerce iq

Bengaluru, Karnataka, India (On-Site)
18 Hours ago
Interactive Brokers - Global Client Associate - Spanish

Interactive Brokers

Dublin, County Dublin, Ireland (On-Site)
9 Hours ago
onwards Search - Creative Program Manager

onwards Search

Hawthorne, California, United States (Hybrid)
3 Hours ago
Enphase Energy - Engineer - Customer Service Spanish

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Attentive - Director of Sales, ANZ

Attentive

Sydney, New South Wales, Australia (Hybrid)
3 Months ago
Google - Search Solutions Expert, gTech Ads Solutions

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
2 Weeks ago
The Walt Disney Company - Mickey's of Glendale Product Design Coordinator (Project Hire)

The Walt Disney Company

Glendale, California, United States (On-Site)
3 Days ago
PlayStation Global - Senior Technical Program Manager

PlayStation Global

Dublin, County Dublin, Ireland (On-Site)
3 Weeks ago
Scopely - General Manager, Looney Tunes World of Mayhem

Scopely

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Buckman - Marketing and Technology Manager, Paper

Buckman

India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Canva - Senior Frontend Engineer - Apps API Platform

Canva

Brisbane, Queensland, Australia (Remote)
1 Month ago
Super - Software Architect

Super

Canada (Remote)
5 Months ago
Google - Delivery Executive, Google Cloud Consulting

Google

Munich, Bavaria, Germany (On-Site)
1 Week ago
Next Level Business Services - SDE 3 (BI Analyst-Cosmos)

Next Level Business Services

Redmond, Washington, United States (On-Site)
6 Months ago
Animoca Brands - Blockchain Apps Developer

Animoca Brands

Hong Kong (On-Site)
7 Months ago
Wrike - UX Research Lead

Wrike

Nicosia, Nicosia, Cyprus (Hybrid)
1 Day ago
Google - Senior Account Representative, Search Ads 360

Google

New York, New York, United States (On-Site)
2 Weeks ago
Palo Alto Networks - Senior Manager, Sales Finance (Public Sector - FED/SLED)

Palo Alto Networks

Reston, Virginia, United States (On-Site)
2 Days ago
Tencent - Tencent Cloud Solution Architect Intern (Indonesia Market)

Tencent

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Boulder, Colorado, United States

Nintendo - Coordinator, Technical and Supply Chain Services (Bilingual Japanese)

Nintendo

Redmond, Washington, United States (On-Site)
2 Months ago
Microsoft - Motion Creative Director

Microsoft

Mountain View, California, United States (Hybrid)
1 Week ago
Google - Software Engineering Manager II

Google

San Bruno, California, United States (On-Site)
2 Days ago
Riot Games - Senior Game Producer, Core Gameplay - Unpublished R&D Product

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago
Netflix - Product Manager, ML Platform: Training

Netflix

Los Gatos, California, United States (Hybrid)
6 Months ago
PlayStation Global - Insights & Personalization Program Manager

PlayStation Global

United States (Remote)
1 Month ago
Spellbrush - Software Engineer

Spellbrush

San Francisco, California, United States (On-Site)
1 Month ago
Meta - Software Engineer, Infrastructure

Meta

Austin, Texas, United States (Remote)
5 Months ago
Meta - Software Engineer, Intern/Co-op

Meta

Seattle, Washington, United States (On-Site)
5 Months ago
Alten Technology USA - Manufacturing & Logistics Engineer

Alten Technology USA

San Antonio, Texas, United States (On-Site)
8 Hours ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Patel greene - Roadway Project Manager

Patel greene

Sarasota, Florida, United States (On-Site)
6 Months ago
Google - Technical Program Manager

Google

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Good Job Games - Product Specialist (New Grad)

Good Job Games

İstanbul, Türkiye (On-Site)
11 Months ago
Evolution - Product Business Analyst (Games)

Evolution

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Week ago
Google - Senior Technical Program Manager I, Security, Google Cloud Platforms

Google

Kirkland, Washington, United States (On-Site)
1 Week ago
Meta - Product Manager, Machine Learning

Meta

Bellevue, Washington, United States (Remote)
5 Months ago
Nagarro - Associate Principal Engineer, Delivery

Nagarro

Mexico (Remote)
6 Months ago
Paytm - Technical Program Manager - Senior TPM

Paytm

Noida, Uttar Pradesh, India (On-Site)
5 Months ago
Google - Clinician Specialist, Consumer Health

Google

Mountain View, California, United States (On-Site)
2 Days ago
Social Discovery Group - Head of Product of Premium products

Social Discovery Group

Indonesia (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Mountain View, California, United States (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug