Senior Business Development Manager

4 Months ago • 4-8 Years • Business Development

Job Summary

Job Description

Keywords Studios seeks a Senior Business Development Manager to drive sales for its Player Engagement services (Player Support, Player Safety, Helpshift ticketing platform, Community Management). This fully remote role, based in Europe (Poland, Romania, Spain, UK), involves designing sales strategies, building client relationships, expanding service offerings, and representing Keywords at industry conferences. Responsibilities include managing the sales lifecycle, collaborating with internal teams, producing sales reports, and contributing to strategic customer reviews. The ideal candidate possesses proven experience selling player support services within the gaming industry, strong CRM system expertise, and a collaborative mindset.
Must have:
  • Proven experience selling player support services in gaming
  • Strong CRM system expertise and understanding of player support technologies
  • Excellent communication and client relationship management skills
  • Ability to design and implement advanced sales strategies
  • Data analysis and reporting skills
  • Collaborative mindset and cross-functional teamwork
Perks:
  • Remote work
  • Private medical care option
  • MyBenefit system
  • Multisport card
  • Subsidy for glasses
  • Employee Assistance Program
  • Professional development opportunities
  • Employee referral program
  • Company parties and events

Job Details

Description

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥


Role overview

We are looking for experienced Business Development Managers to drive sales for our diverse service lines in 2025. This role focuses on our Player Engagement services, including Player Support, Player Safety, our Helpshift ticketing platform, and Community Management. As a fully remote position based in Europe, the Business Development Manager you will play a crucial role in our player engagement solutions team—leading strategic sales initiatives, building lasting client relationships, and expanding our service offerings. Your expertise will be instrumental in driving growth and shaping the future of our business.

Take the next step in your sales career and lead the way in gaming innovation with Keywords Studios’ team! 🚀🔥

The position is open for various locations across Europe, including Poland, Romania, Spain, and the UK.

Requirements

What are we looking for? Our Business Development Manager has a knack for the following skills:

Leadership

  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
  • Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
  • Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery.

Communication

  • Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement.
  • Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships.

Business

  • Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction.
  • Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth.

Analytics

  • Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making.
  • Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates.

You'd be a great fit for this role if you have:

  • Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors. While experience in any of these areas is valuable, priority will be given to candidates with industry expertise and a track record of selling the full suite of services.
  • Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
  • Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
  • Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
  • Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits for our employees in Poland:

  • We propose an employment contract. 
  • We want you to work comfortably - so we offer remote work (with the exception of the 3 weeks of the onsite training) with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
  • We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
  • We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
  • We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
  • We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. KeywordsCon - our very first video game convention and 6th Anniversary Party! We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
  • We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

____________________________________________________________________________

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Similar Jobs

NCR Atleos - Scrum Master

NCR Atleos

Hyderabad, Telangana, India (On-Site)
2 Months ago
NetEase Games - Global Influencer Marketing

NetEase Games

Indonesia (On-Site)
9 Months ago
Accenture - Operations Engineer

Accenture

Gurugram, Haryana, India (On-Site)
3 Months ago
The Walt Disney Company - Executive Producer, Digital

The Walt Disney Company

Durham, North Carolina, United States (On-Site)
3 Months ago
Riot Games - Product Coordinator, VALORANT SEA (Contract)

Riot Games

Singapore (On-Site)
6 Months ago
Keywords Studios - Senior Business Development Manager

Keywords Studios

Romania (Remote)
4 Months ago
People Can Fly - Business Development Manager

People Can Fly

Montréal, Québec, Canada (Remote)
3 Months ago
Reenbow - Business Developer / Commercial (Internship)

Reenbow

Paris, Île-de-France, France (On-Site)
1 Month ago
Canva - Business Development Representative

Canva

Austin, Texas, United States (Remote)
1 Month ago
Salesforce - Business Development Representative - Arabic Speakers

Salesforce

Dublin, County Dublin, Ireland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PayPal - Compliance Manager, Credit Products

PayPal

Chicago, Illinois, United States (Hybrid)
1 Month ago
Ubisoft - Technical Lead _ Rainbow Six

Ubisoft

Montreal, Quebec, Canada (On-Site)
4 Months ago
N-ix - Senior C++ Engineer (High Performance Computing)

N-ix

Colombia (Remote)
3 Months ago
Lytx,  Inc  - Pricing Manager

Lytx, Inc

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Argus - Site Reliability Engineer (LATAM)

Argus

(Remote)
4 Months ago
Philips - Mobile Surgery Installed Product and Service Specialist

Philips

Amsterdam, North Holland, Netherlands (Hybrid)
2 Months ago
Penumbrainc - Therapy Development Specialist

Penumbrainc

Oklahoma City, Oklahoma, United States (Remote)
3 Months ago
White board games - 3D Environment Artist (SSR)

White board games

(Remote)
3 Months ago
Epic Games - Director, Creative Marketing

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
fluence - Senior Manager, Sales Engineering (East Region)

fluence

Arlington, Virginia, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Silesian Voivodeship, Poland

Playtika - C# Client Developer

Playtika

Poland (Hybrid)
8 Months ago
Testronic - LQA Game Tester with French

Testronic

Poland (Remote)
1 Month ago
Go Fund Me - Privacy Analyst

Go Fund Me

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
Techland - Junior Data Engineer

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
PwC - Menedżer/Menedżerka | Audyt

PwC

Poznań, Greater Poland Voivodeship, Poland (Hybrid)
10 Months ago
Bloober Team - Senior Animation Programmer

Bloober Team

Lesser Poland Voivodeship, Poland (Remote)
6 Months ago
Netflix - HR Business Partner, CEE

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Axel springer - Business Growth Manager Fakt.pl

Axel springer

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
endava - Senior Python Developer

endava

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
1 Month ago
Novomatic - .NET Developer

Novomatic

Lesser Poland Voivodeship, Poland (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Capco - Asset Management Business Analyst

Capco

Geneva, Geneva, Switzerland (On-Site)
2 Months ago
Qualcomm - Manager, Business Operations

Qualcomm

New Delhi, Delhi, India (On-Site)
1 Month ago
HoYoverse - Senior Business Development Manager

HoYoverse

Québec City, Quebec, Canada (Remote)
4 Months ago
Nium - Director - Business Development

Nium

Saudi Arabia (Remote)
1 Month ago
Notion - Business Development Representative

Notion

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Thatgamecompany - Business Development & Marketing Associate - China

Thatgamecompany

Shanghai, Shanghai, China (On-Site)
4 Months ago
Antarctica Global - Business Development Associate

Antarctica Global

Mumbai, Maharashtra, India (Hybrid)
4 Months ago
Any Desk - Channel Business Development Associate

Any Desk

Lisbon, Lisbon, Portugal (On-Site)
1 Month ago
FORTUNE - Business Development Manager (Digital Media Sales)

FORTUNE

Crans-Montana, Valais, Switzerland (On-Site)
3 Months ago
TiMi Studio Group - Senior Business Development Manager

TiMi Studio Group

London, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Keywords Studiosare the leading provider of creative and technical services to the global video game industry. We are trusted and relied upon by 23 of 25 top video game companies to collaborate with them throughout the concept, development, and live operations of the most popular AAA franchises in the world. Great games are the product of great teams, and exceptional individuals are essential to their success. Are you ready to be part of something truly remarkable and unlock your full potential?

Pune, Maharashtra, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Pune, Maharashtra, India (Hybrid)

Gurugram, Haryana, India (On-Site)

Pune, Maharashtra, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug