Senior Product Manager, AI Workflows

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.

Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.

The Product team at Upwork is a passionate group of builders, strategists, and problem-solvers focused on transforming how people connect and work. This team drives some of Upwork’s most important growth opportunities, particularly in building AI-powered experiences that streamline workflows and empower millions of users.

We’re looking for a Senior Product Manager to lead our AI Workflows and Project Assistant efforts. In this highly cross-functional role, you’ll define the strategy and drive execution for intelligent, in-platform tools that help freelancers and clients align faster, stay organized, and manage complex projects with ease. You’ll collaborate closely with engineering, design, research, and data teams to deliver intuitive and trustworthy AI features.

Responsibilities

• Define and own the roadmap for AI-powered workflows and project assistant capabilities with measurable business outcomes

• Collaborate with engineering, design, research, and analytics teams to ship impactful features at a fast pace

• Translate ambiguous opportunities into well-scoped product initiatives with clear priorities and milestones

• Leverage customer insights, user behavior data, and market dynamics to shape high-quality solutions

• Manage product development in Jira and Confluence, ensuring execution aligns with goals and timelines

• Partner with platform and AI/ML teams to ensure scalable, responsible AI integration into the product

• Measure feature success through experiments and key metrics, and iterate quickly based on findings
   

What it takes to catch our eye

• 3–5 years of product management experience in a fast-paced tech, SaaS, or platform environment

• Hands-on experience building or integrating AI or workflow automation into live products

• Comfort driving execution and coordination using Jira, QA processes, and agile practices

• Strong communication and collaboration skills across cross-functional teams

• A resourceful, builder’s mindset with a passion for creating user-first experiences from 0→1 and beyond
   

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

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