Senior Technical Enablement Program Manager

Responsibilities

• Design and manage technical enablement programs for pre-sales and post-sales technical roles
• Assist on onboarding design and execution to accelerate time-to-readiness for new hires
• Translate product features into field-relevant technical training and enablement
• Collaborate with PM, Tech SMEs, and Product Marketing to create scalable content
• Drive role-based certifications and learning paths in partnership with the Academy team
• Develop and maintain tech enablement content in platforms such as LMS, CMS, and lab environments
• Facilitate live enablement sessions and coordinate cross-functional workshops and hands-on labs
• Track program effectiveness using KPIs like ramp time, enablement completion, and certification pass rates
• Build tight feedback loops with the field to ensure enablement content remains relevant and effective
  Partner with Sales Enablement to ensure alignment between technical and non-technical field learning
  
  

Qualifications

• 6-8 years of experience in technical enablement, field training, or in roles such as pre-sales engineering or technical account management at a tech company (preferably SaaS)
• Deep understanding of the pre-sales and post-sales customer journey in B2B enterprise software
• Proven success building and delivering enablement programs for technical roles
• Comfortable working cross-functionally with SMEs, PMs, and GTM leaders to translate complex topics
• Experience with LMS and lab platforms (e.g., Skilljar, CloudLabs, LearnUpon, Strigo, etc.)
• Strong facilitation and communication skills; able to lead sessions with technical audiences
• Project management skills and the ability to run multiple initiatives concurrently
• Experience working with cybersecurity, IT management, or infrastructure/SaaS tools is a strong plus

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