Transact Enablement Manager

If you join the Microsoft Business Operations team, you will join an organization that strives to make doing business with Microsoft easy. Your leadership will help us scale and evolve our operations, whilst always transacting with excellence to meet our customers’ needs and ensure Microsoft Runs on Trust.

As Transact Enablement Manager (TEM) for Commercial, you will be part of the Global Transact Services team, ensuring executional excellence and scaling our Commercial Quote to Cash operations. You will partner closely with multiple business groups including Vendor Operations, Field Operations, Partner Operations, and other internal stakeholder teams, to ensure Commercial revenue is processed and reported compliantly and on-time.

This is a pivotal role which will allow you to develop your skills in prioritisation & judgement, stakeholder engagement & influencing, communications (up to CVP level), problem solving & continuous improvement.   

The successful candidate will operate in a highly matrix-driven global organization, exhibiting organizational, communication, and analytical skills, with a customer focus. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world

Execution Excellence & Program Management

• Leverage data and performance metrics to monitor performance and demonstrate business impact. Communicate Commercial Operations performance status & health to relevant stakeholders, including up to CVP level.
• Work with other teams (e.g., Vendor Ops, Field Ops, Partner Ops, other internal stakeholder teams) to ensure processes are executed efficiently. Hold stakeholders accountable for following the established schedule, risk mitigation plans and processes.
• Manage and maintain the relevant rhythm of business (ROB), ensuring participants and stakeholders are communicating and responding according to the necessary cadence.

Planning, Evaluation & Improvement

• Collect and evaluate data analytics, KPIs & insights to monitor business health, identify risks and mitigations plans and ensure activities align with business objectives.
• Drive an environment of continuous learning & continuous improvement to streamline, optimize, strive for simplification and scale; collaborating with others to identify and align on opportunities to improve performance, priorities and outcomes
• Influence stakeholders and gain buy in, to define and then drive strategy to execute plans that shift current priorities to new organizational initiatives and objectives, and influence others to change behavior accordingly.
• Provide key insights from a Transact Services perspective into listening systems for future enhancements of policy & capabilities to enable a more streamlined transaction engine
• Support and contribute using data and business insights to forecasting for capacity planning and to inform the business on emerging trends to stay current, agile and competitive. Collaborate with others to understand overall business goals, objectives and strategies, as well as short- and long-term business priorities.