VIP Account Manager

1 Month ago • All levels • Account Management

Job Summary

Job Description

Manage and build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services. Act as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions. Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers. Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution. Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights. Collaborate with various internal teams to align VIP strategies with overall business objectives and provide feedback on product improvements. Ensure all interactions with VIP customers comply with gaming regulations and company policies. Track and maintain KPIs monthly and quarterly to ensure consistent personal and departmental performance.
Must have:
  • Proven experience in Account Management/Customer Relationship roles
  • Understanding of iGaming Industry KPI metrics
  • Analytical mindset to interpret data
  • Proficiency in CRM software
  • Excellent negotiation skills
  • Excellent communication and interpersonal skills
  • Customer-centric mindset
Good to have:
  • Experience in the iGaming industry
  • Regulatory compliance knowledge

Job Details

Growe welcomes those who are excited to:
  • Manage and build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;

  • Act as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;

  • Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;

  • Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;

  • Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;

  • Collaborate with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;

  • Ensure all interactions with VIP customers comply with gaming regulations and company policies;

  • Track and maintain KPIs monthly and quarterly to ensure consistent personal and departmental performance.

We need your professional experience:
  • Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;

  • Understanding of the iGaming Industry KPI metrics and terminology;

  • Analytical mindset with the ability to interpret data and trends;

  • Proficiency in using customer relationship management (CRM) software, communication software and other related tools;

  • Regulatory compliance knowledge would be a plus as we work with sensitive information.

We appreciate if you have those personal features:
  • Excellent negotiation skills;

  • Excellent communication and interpersonal skills;

  • Customer-centric mindset.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

Here at GROWE, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (Remote)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

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