Web Content Producer, DTC

2 Months ago • All levels • Product Management

Job Summary

Job Description

The Web Content Producer, DTC will be responsible for creating, maintaining, and optimizing all web experiences for DTC eCommerce. This role involves working with cross-functional teams to manage website production and content across global websites (Funko.com, Loungefly.com, and country variations). The ideal candidate will lead the construction of new web content, develop measurable KPIs, and assist with re-platforming efforts in Europe, while also supporting US content production. Key responsibilities include understanding website conversion funnels and analytics, creating and optimizing web experiences, managing daily publishing operations using project management tools, executing SEO and ADA compliance best practices, documenting processes, assisting with A/B testing, identifying site enhancements, and tracking content performance using analytics tools like Google Analytics and Salesforce Commerce Cloud.
Must have:
  • Understand website conversion funnels & analytics
  • Create, maintain, and optimize web experiences
  • Manage daily publishing operations
  • Execute SEO, ADA compliance, UX best practices
  • Document and streamline web production processes
  • Assist with A/B testing strategy
  • Identify site content enhancements and bug fixes
  • Track content performance using analytics
  • Bachelor's degree or equivalent eCommerce experience
  • Salesforce Commerce Cloud experience
  • Expert knowledge of eCommerce platforms/CMS
  • Proficient in Adobe suite and basic HTML
  • Proficient in Microsoft suite and data analysis
  • Creative, critical thinking, problem-solving skills
  • Superb communication skills
  • Excellent organizational and multitasking skills
  • Excellent analytical and strategic thinking skills
  • Attention to detail and quality
  • Agile and tactical mindset
Good to have:
  • Experience with Jira, Smartsheet, or Asana
  • Experience with Quantum Metric
Perks:
  • Competitive compensation package
  • Full benefits
  • 401(K) plan with matching contributions
  • Creative work environment
  • Pop culture focused workplace

Job Details

Description

Role Purpose
The Web Content Producer, DTC will be responsible for creating, maintaining, and optimizing all web experiences for DTC eCommerce. This person will work as part of a large cross-functional team, reporting to the Senior eCommerce Manager, Head of eCommerce, EMEA, and will be responsible for website production, and content management across all our global websites (Funko.com, Loungefly.com and all country variations). The ideal candidate will work with internal and external multidisciplinary teams to develop and maintain a large CMS-driven website. The Web Content Producer will lead the construction of new web content and help develop measurable KPIs based on identified goals, such as driving conversion rate and affiliated eCommerce KPI’s (AOV, UPT, Funnel Conversion, etc) and UPT. You will also be helping stand up our re-platforming efforts in Europe to our global tech stack whilst also supporting the US content production bandwidth. 

What You’ll Do:
  • Understand website conversion funnels & analytics and be able to articulate website content production against the context of these metrics.
  • Create, maintain and optimize all web experiences for DTC eCommerce, including managing landing pages, imagery and merchandising content. 
  • Manage daily publishing operations for DTC eCommerce and related websites ensuring projects adhere to timelines using project management tools (Jira, Smartsheet, Asana, etc). 
  • Execute best practices as pertains to SEO requirements, ADA compliance, UX, and digital merchandising when creating or modifying website content. 
  • Document and streamline web production processes to increase efficiency and accuracy and own the creation and execution of new visual asset workflows. 
  • Assist with A/B testing strategy for all assigned webpages in partnership with eCommerce Manager and apply findings to achieve KPI goals. 
  • Identify opportunities for site content enhancements, bug fixes, UX design and fixes end to end. 
  • Track content performance through reporting, monitoring KPIs / analytics using Google Analytics, Salesforce Commerce Cloud and Quantum Metric generating web traffic reports for site recommendations and enhancements. 
 
What You’ll Bring:
  • Bachelor’s degree in digital marketing, merchandising, or business-related field or extensive experience in online merchandising, marketing, or eCommerce for a top-tier direct-to-consumer brand. 
  • Salesforce Commerce Cloud experience for website content management (Page Builder, etc). 
  • Expert knowledge of eCommerce platform interfaces and content management systems (preferably Salesforce). 
  • Well-versed in full Adobe suite with experience creating enhanced visual assets & basic HTML coding skills.
  • Well-versed in full Microsoft suite, website analytics, and proficient in analyzing data for eCommerce decision making. 
  • Creative, critical thinking, and intuitive problem-solving skills. 
  • Superb communication skills, clear and concise in both written and verbal communication. 
  • Excellent organizational skills with the ability to multitask and prioritize. 
  • Excellent analytical and strategic thinking skills. 
  • Attention to detail and quality are required as we have a highly loyal and responsive community of fans who deserve the best possible customer experience, and you will be integral in providing that.  
  • Agile and tactical can-do mindset. 
 
Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.
 
The above statements are intended to describe the general nature and level of work being performed by this role holder.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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About The Company

Thank you for considering a career with Funko! We appreciate your interest in joining our vibrant community. Here, we celebrate creativity, passion, and the joy of fandom. Whether you’re looking to unleash your potential in a dynamic role or collaborate with fellow enthusiasts, we’re excited to explore the possibilities together. Your journey to bringing joy to fans starts here!

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