COMMUNITY AGENT

We're seeking a dynamic Community Agent to join a thriving social agency. You’ll closely collaborate with the Community Management team to oversee our client social media platforms and their unique communities. Your responsibilities encompass the full community management on social platforms – from embracing the channels' tone of voice to recognizing & reviewing sentiments as well as tagging comments. If you thrive in a fast-paced environment, are passionate about automotive and are excited about being the first point of contact for unique communities, this role is for you. Act as the primary point of contact for the community, maintaining dialogue and fostering positive interactions. Embrace the brand channels’ tone of voice to fit individual conversations & respond to highly varied tickets and situations in real-time. Monitor the community and swiftly address any crisis with appropriate measures. Enforce community guidelines and ensure compliance with established rules. Provide community support by addressing inquiries related to products, services, and customer service. Review, tag, and sentiment all user comments via a Social Media Management tool.