Credit Collections Officer

What You'll Do

• Ensuring adherence to company policies and procedures.

• Proactively monitor customer accounts to ensure timely payments and address any payment delays or discrepancies promptly.

• Maintain accurate and up-to-date customer records

• Maintain generic debtors’ mailbox through ServiceNow

• The ability to reconcile complex accounts

• End-of-month reporting on arrears with comments and actions

• Engage with customers to establish payment plans, negotiate payment terms, and resolve billing inquiries or disputes.

• Develop and implement strategies to minimise late or non-payment by customers, including initiating collection actions by phone, email, or reminder and negotiating payment plans.

• Drive reductions in unapplied cash balances

• Support the collection team during staff absence to ensure the monthly targets are met

• Collections management, highlighting areas of concern or improvement opportunities with Collections Supervisor

• Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters.

• Participate in quarterly extended Finance Group ANZ|APAC Connection Day

What We're Looking For

• 8+ years of experience in managing credit and accounts receivables or in a similar credit role.

• Strong knowledge of credit control principles

• Proficiency in using financial software and credit management tools.

Qualifications & Experience:

• Experience with ERP systems and credit management software.

• Demonstrated record of improving credit control processes and reducing bad debt.

• Exceptional communication and negotiation skills to interact with internal teams and external stakeholders.

• Strong time management and organisational skills, with the ability to prioritise tasks and meet deadlines.

• Proficiency in accounting software and Microsoft Office Suite, particularly Excel, SNOW, and SalesForce

• Ability to work independently and as part of a team.

• Knowledge:

• Understanding of accounting principles, collections practices, and relevant regulations.

• Understanding finance selling models

Additional Requirements:

• Technological Proficiency: Competence in using Microsoft Office Suite (Excel, Word, PowerPoint). PowerBI, Signavio Robotics|D365

• Continuous Improvement: Commitment to staying updated on industry developments, regulatory changes, and best practices in credit risk and accounts receivable management.

• Continuous Learning: Willingness to pursue relevant professional development opportunities.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations