Customer Project Manager

Job Title

Job Description

Your role as a Customer Project Manager will be to manage multiple imaging systems implementations that vary in scope, size, and complexity.  Projects can include IT solutions, capital equipment installation and systems integration.  You will also be responsible for leading a team of clinical and technical resources for each project, to ensure the successful customer experience and guided by the statement of work. This position will cover Northern CA, Sacramento, Reno, NV and surrounding areas.

Your role:

• Owning each project and acting as the primary liaison between assigned customers and Philips “back room” organizations for each assigned project/order
• Gathering information from the customer to create project plan and provide details to internal Philips teams who support the processes throughout the value stream and answer customer requirements and questions, to include site drawings, technical specs, etc. Keeping the customer informed of project status and progress through frequent communication, in-person and virtual meetings and written project summaries
• Coordinating with Philips teams to ensure required resources are in place to execute and complete each project. Minimizing overall project cycle time and inventory, while maximizing customer satisfaction.
• Monitoring progress of the project to key timelines. Working with the customer and all involved parties, such as general contractors, project managers, architects, etc. to keep projects on track. Ensuring customer site readiness for installation of Diagnostic Imaging systems and willingness to travel up to 80% within Northern CA and Nevada.
• Forecasting revenue timing for assigned projects and achieving revenue target within an assigned area or group of projects.

You're the right fit if:

• Minimum 5 years’ related experience in project management, construction or engineering, preferably managing complex projects or activities in medical device or healthcare settings.
• Bachelor's degree in Construction Management, Project Management, Engineering or a related field preferred. The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• Ability to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings and specifications. Experience with MS office suite, Adobe Acrobat, Visio, and CAD.
• Demonstrated experience in effective relationship management with all levels and backgrounds across all departments and organizational levels, with the ability to instill confidence in all situations. This includes customers, local project managers and contractors, and internal Philips organization.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in CA is $98,280 to $157,248.

The pay range for this position in NV is $87,750 to $140,400.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Northern CA or Reno, NV.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.