Senior Business Development Manager

1 Month ago • All levels • Business Development

Job Summary

Job Description

The Business Development Manager acts as the primary link between the agency and its clients, focusing on achieving business objectives. This role involves overseeing client relationships, understanding their short-term and long-term goals, and ensuring the company meets these needs. Responsibilities include initiating and nurturing client relationships for business expansion, capturing and analyzing management information, tracking project risks and opportunities, and staying updated on industry trends. The manager will develop detailed client project plans, collaborate with production management on client solutions, provide project quotations, and conduct periodic business reviews. Additionally, they will follow up on qualified clients, address customer concerns promptly, provide business advice, maintain product knowledge, identify new business opportunities, foster client retention, ensure client information security, and plan team activities to maintain quality standards. The role may involve working from other locations as directed by top management.
Must have:
  • Initiate and develop client relationships
  • Track, analyze, and communicate project risks
  • Develop detailed business plans
  • Collaborate with production management
  • Provide project quotations
  • Conduct business reviews with clients
  • Follow up on qualified clients
  • Address customer issues accurately
  • Understand client business needs
  • Provide business advice
  • Maintain strong product knowledge
  • Identify business development opportunities
  • Maintain relationships with existing customers
  • Maintain security of client information
  • Plan team work effectively
  • Ensure team follows processes
  • Bachelor's degree in Business or equivalent
  • Proven experience as Client Relationship Manager
  • Understand business and industry landscape
  • Knowledge of market research, sales, negotiation
  • Proficient in MS Office
  • Strong business acumen
  • Excellent communication skills
  • Strong leadership skills
  • Fluent English (spoken and written)
Good to have:
  • CRM software knowledge (e.g., Salesforce)
  • People oriented mindset
  • Problem-solving skills
  • Work closely with sales and marketing team
  • Negotiation skills
Perks:
  • Comprehensive medical benefits
  • Insurance benefits
  • Flexi spending benefits
  • Celebrations
  • Wellness events
  • Art workshops
  • Mental health care benefit
  • Employee Assistance Program (EAP)
  • Game area – PS4, PS5 and Daytona Area
  • Easy access to public transport – (LRT Subang Jaya)

Job Details

Business Development Manager is the liaison between the agency and its clients to help achieve the business objectives. She/He oversees the agency-client relationship, determining clients’ needs—what they’re looking to achieve short-term and long-term—and ensuring the company delivers.



Job Responsibilities:

  • Initiate and develop relationships with clients for business growth.
  • Ensuring that relevant management information is captured and analyzed, track, analyze and communicate project risks and opportunities.
  • Stay updated on recent industry trends.
  • Develop and maintain detailed business plans for client projects.
  • Collaborate with production management in developing timely solutions for client requirements.
  • Provide management with project quotations and, when required, deliver presentations showcasing project value.
  • Conduct business reviews with clients on a periodic basis.
  • Follow-up on qualified clients for new opportunities.
  • Address customer issues/concerns in an accurate and timely manner.
  • Work closely with clients to understand the business needs and to explore opportunities for growth.
  • Provide business advice and consultancy to clients in effective manner.
  • Maintain strong knowledge of company’s products, pricing, policies etc, so as to educate clients on benefits.
  • Identify current and future business development opportunities with new and existing clients.
  • Maintain strong relationships with existing customers for business retention.
  • Maintain security and confidentiality of client information.
  • Plan the work of the team to ensure that all the meetings are conducted effectively.
  • Ensure the team follows the processes and maintains quality standards.
  • If there are any changes to the nature of the business, this job description serves as a framework to outline the main areas of responsibility. It is not intended to be either prescriptive or will inevitably change.
  • May be required to carry out similar nature of business area that fall within the work remit as directed by the top management, and this may include working from other locations.

 

Job Requirements:

  • Bachelor’s degree in Business related field, or equivalent work experience.
  • Proven experience as Client Relationship Manager / Business Relationship Manager.
  • Understand the business and industry landscape.
  • Knowledge of market research, sales and negotiating principles.
  • Proficient in MS Office; CRM software knowledge (e.g., Salesforce) is a plus.
  • Strong business acumen and people oriented mindset.
  • Possess excellent communication and problem-solving skills and work closely with sales and marketing team.
  • Strong leadership, communication and negotiation skills.
  • Fluent to business-level fluency in English (spoken and written).



Why Join Us:

  • One of Malaysia’s leading animation and game studios.
  • Comprehensive medical, insurance and flexi spending benefits
  • Celebrations, wellness events and art workshops
  • Mental health care benefit, Employee Assistance Program (EAP)
  • Game area – PS4, PS5 and Daytona Area
  • Easy access to public transport – (LRT Subang Jaya)

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About The Company

Shah Alam, Selangor, Malaysia (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

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