Customer Service Representative

Description

Position at Dealer Spike Belize

LeadVenture is looking for a Customer Service Representative to join our team! In this role, you will answer inbound phone calls from past, potential, and existing customers to address questions about the Frazer program and troubleshoot various issues. You will return voicemail messages and follow up with customers throughout all stages of their requests.

Here is what you’ll get to do:

• Answer inbound phone calls from past, potential, and existing customers to answer questions about the Frazer program and troubleshoot any variety of issues.
• Return voicemail messages from customers.
• Follow-up with customers throughout all stages of requests
• Accurately log all interactions with customers, sales reps, and third parties into internal CRM program.
• Utilize a variety of resources to solve problems effectively and expediently.
• Act as a resource for other employees during the course of a typical day by answering questions posed via internal instant message software.
• Actively participate in various company meetings, workshops, or smaller group meetings; provide feedback and input as part of the overall team, with the goal of improving the software and the company wherever possible.
• Communicate feedback and suggestions.
• Maintain and preserve an appropriate standard of confidentiality.
• Perform additional responsibilities as assigned.

You’ll thrive in this role if you have:

• Associates Degree in Information Technology or related field.
• Above-average customer service skills.
• The motivation to succeed in a team-oriented environment, while also working independently.
• Time management and multitasking skills.
• Strong written/verbal communication and mathematical skills.
• Adaptable to change, natural troubleshooting abilities.
• The confidence to make suggestions for process and software improvements.

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who is LeadVenture?

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.

This position will be supporting our Dealer Car Search brand. Dealer Car Search provides automobile dealers with a multitude of Web Applications to help them manage their dealership more efficiently and profitably. Including but not limited to: Dealer Website Management, Internet Advertising Management, Integrated Lead Management, Customer Relationship Management, Lead Generation, Inventory Data Management, Inventory Syndication, Inventory Turn Management, Reputation Management, Call Tracking Management, as well as, Value Added Inventory Merchandising Products and Services.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.