Customer Success and Business Development Associate, ANZ

Do you have a passion for Golf and Business? Would you love to work with and service the best golf coaches, club fitters, indoor facilities, driving ranges and players in the Golf Industry? And are you ambitious, self-driven, and willing to go the extra mile? Then you should join our successful Trackman Golf team in Australia! 

Trackman is a fast-growing sports technology company that develops, manufactures, and sells 3D ball flight measurement systems for a variety of sports verticals. Originally developed for golf, Trackman now enjoys a market leader position in several sports disciplines in measuring and delivering real-time sports motion data. 

Due to the high growth in the region, we are now looking to add a Customer Success and Business Development Associate to help customers achieve maximum value from their Trackman product and driving growth by identifying and securing new opportunities for our booking and payments solution, YourGolfBooking.

As our new Customer Success and Business Development Associate, you will be involved with many aspects of Trackman’s business in the region and have a unique chance to help shape the future of golf in the region. The role will be reporting to the Vice President of the APAC Region, and ideally be based in NSW, but could also be based in VIC or QLD. 

JOB RESPONSIBILITIES: 

As a Customer Success & Business Development Associate, you’ll play a dual role: ensuring our customers achieve maximum value from Trackman products and driving growth by identifying and securing new business opportunities. You’ll work closely with indoor simulator centres and driving ranges across Australia and New Zealand, helping them leverage Trackman's technology to enhance performance and achieve their business goals. 

Customer Success responsibilities: 

• Serve as the primary point of contact for Trackman customers, delivering world-class support and guidance 

• Conduct onboarding and training sessions to ensure clients are proficient in using Trackman systems 

• Proactively engage with clients to understand their goals and ensure they achieve measurable success 

• Troubleshoot and resolve technical issues in collaboration with the global support team 

Business Development responsibilities: 

• Identify new business opportunities within the golf industry with main focus on booking and payment solutions for driving ranges and indoor simulator centres 

• Drive local uptake and engagement in global and local indoor golf tournaments 

• Collaborate with the global sales and marketing teams to implement regional strategies 

• Drive Trackman ANZ’s marketing efforts across the product portfolio 

• Conduct market analysis and report to regional management 

Requirements 

• Higher education in technology, business, or marketing 

• 2+ years of experience from Customer Success, Marketing, Sales or Business Development 

• Personal drive, self-starter with demonstrated willingness to go the extra mile 

• Fluent in English 

• Interest and understanding of golf (incl. rules and tournament formats) 

• Strong analytical skills and attention to detail 

• Act on commitments. What is promised is delivered! 

• Build and maintain relationships easily 

• Persuade others by being trustworthy and enthusiastic 

• Manage your own time effectively and efficiently 

• Demonstrate strong communication and presentation skills 

• Analyse problems and provide well-thought-through solutions 

• Ideally based in Sydney, but other locations can be considered 

• Advanced computer skills, experience with Microsoft Office 

The compensation plan consists of a fixed salary, commissions based on performance, and a bonus plan. You will benefit from extensive onboard training and continuous coaching. You will be working out of your home office in the territory and travel up to 30% of the time. 

Join the home of a powerful sports brand and a one-of-a-kind technology 

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. 

Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. 

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul and Tokyo. We employ over 750 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured. 

Where innovation happens 

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues. 

Share our Passion! 

For additional information about the position, please contact Peter Tabor, VP - APAC PTB@trackman.com. Applications are continuously assessed, so please send your application as soon as possible.