About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
About the team
Our Customer Experience (CX) team is dedicated to delivering outstanding support that drives customer satisfaction and success. Within this organization, the CX Enablement function plays a pivotal role in preparing our frontline teams with the tools, training, and knowledge they need to confidently support our products and services.
The CX Enablement team empowers agents and technical support specialists with the skills to troubleshoot, resolve, and communicate complex technical issues effectively. We work cross-functionally to translate technical knowledge into clear, actionable training that supports both our team’s performance and our customers’ needs.
We’re curious, collaborative, and solutions-oriented—and we’re passionate about creating a learning culture that’s as dynamic and agile as the technology we support.
Your role
As a CX Enablement Technical Trainer, you'll be at the forefront of educating our support teams on the ins and outs of our platform, systems, and tools. You’ll design and deliver technical training programs that help agents navigate complex environments, troubleshoot efficiently, and deliver high-quality technical support.
This role requires a unique blend of technical acumen, instructional design, and facilitation skills. You’ll partner closely with subject matter experts, product teams, and support operations to ensure our training is accurate, up-to-date, and aligned with evolving business needs.
Your work will directly influence the speed, accuracy, and confidence of our technical support teams—making a real impact on customer satisfaction and internal efficiency.
This position reports to our CX Learning & Enablement Manager and has the opportunity to be based in our Pasig City, Metro Manila Office (flexible hybrid setting). Candidates must be able to work under US Pacific time hours (7am - 4pm).
What you’ll do
In this role, you’ll empower our support teams to thrive through technical proficiency, continuous learning, and structured enablement. Your responsibilities span facilitation, instructional design, learning systems, and product expertise.
Facilitation:
Instructional Design:
Learning Management System (LMS) Administration:
Product Expertise / Professional Development:
Skills you'll bring:
Who you are
You’re a technically-minded educator who thrives on helping others understand complex systems. You’re comfortable bridging the gap between technical teams and frontline support, and you have a knack for simplifying tough concepts without losing accuracy.
You’re a skilled facilitator, a collaborative team player, and an excellent communicator who knows how to engage learners and drive impact. Above all, you're passionate about empowering others and contributing to a culture of continuous learning and operational excellence.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.