Dev Ops Engineer

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 5 years running!

We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

The Dev Ops Engineer will work with other Software Engineers, Database Engineers, and Product Managers to analyze system and network loads to address stability and performance challenges and collaborate with others to operate various systems. The Dev Ops Engineer performs ongoing application support by diagnosing and resolving issues, maintaining applications, and evaluating and recommending options for improving performance, maintainability, and operability.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Solve problems relating to mission critical services and build automation to prevent problem recurrence
• Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Nexon's services.
• Identify bad trends before they become problems; respond to automated system alerts, effectively troubleshoot system errors, and work incidents to return systems to normal operating conditions
• Conduct periodic maintenance and on call duties for emergency.
• Author and update high-quality documentation of all relevant specifications, systems, and procedures
• Other duties as assigned

Work Experience

• 3-5 years of system/network/software engineering experience
• Troubleshooting experience on entire layers from network to software
• Experience with cloud services (AWS, Azure, Google Cloud)
• Experience using monitoring systems (Zabbix, CloudWatch)
• Experience with web frontend or backend programming is a plus.
• Experience with automation and continuous integration tools (Rundeck, Jenkins, Git) is a plus.
• Experience with container orchestration system (Kubernetes) is a plus.
• Experience in using an Infrasturcture as Code tool (Terraform) is a plus.
• Experience with DB and Data platform solutions (MSSQL, MySQL, PostgreSQL, DynamoDB, Splunk, Snowflake) is a plus.
• Game industry experience is a plus.

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree in computer science, IT, IS, or equivalent experience.

Knowledge/Skills

• Excellent interpersonal and communication skills
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems.
• Familiarity with using script language (Python, PowerShell, shell)
• Understanding Windows and Unix/Linux systems taking in system libraries, file systems, and client-server protocols along the way.
• Strong grasp of internet network concepts, protocols, and associated service (TCP/IP, HTTP, FTP/SFTP, DNS, SSH, NFS, ICMP).
• Understanding of load balancing clusters, server load balancing, firewalls, routing and VLANs.
• Systematic problem-solving approach, coupled with a strong sense of ownership and drive.

Management has the right to add or change duties and job requirements at any time.

Nexon’s Benefits and Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (annually)

The base salary range for this position in El Segundo, CA is $119,000 - $130,000 annually.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.

Beware of Recruitment Scams

We have been made aware of fraudulent recruitment activities by individuals falsely claiming to represent Nexon America. Our recruiters will only contact you from official company email addresses ending in @nexon.com and will follow a formal interview process. We will never request for payment or personal financial information such as photos of government-issued identification during the recruitment process or offer a job without a formal interview process. If you receive suspicious email, we advise you to mark the email as junk or spam, so your email provider will block future messages from the sender.