IT Support Manager
Job Summary
Job Description
Kwalee seeks an IT Support Manager to lead end-user computing and security initiatives. Responsibilities include providing technical guidance, managing end-user environments, implementing security protocols, aligning IT operations with ITIL best practices, acting as a technical authority, contributing to IT strategy, mentoring the IT team, managing device lifecycles, leading MDM solutions, overseeing software deployment, conducting security audits, monitoring service performance, maintaining IT asset inventories, providing advanced support, evaluating new technologies, and ensuring seamless device performance and user satisfaction. The role requires strong leadership, problem-solving, communication, and technical skills.
Must have:
- IT Management experience
- MDM solutions deployment
- ITIL framework knowledge
- Windows/macOS/iOS/Android proficiency
- Endpoint security knowledge
- Cloud solutions familiarity
- Leadership & communication skills
Good to have:
- ITIL, CompTIA Security+, CISSP, Microsoft certifications
Perks:
- Comprehensive medical cover
- Dental and optical care
- Life assurance
- Solid pension plan
- 25 days holiday
- Unlimited snacks and drinks
- On-site gym
- Free parking
- Electric charging stations
- Career growth opportunities
- Seasonal events
- Dog-friendly policy
6 skills required
Job Details
At Kwalee, we foster an environment where creativity and collaboration come together. Specialising in both the development and publishing of casual and hybrid casual games, we also bring our creative touch to publishing PC & Console titles, ensuring a diverse and exciting gaming portfolio.
By joining our talented team in Bangalore or Leamington Spa, you’ll be part of a space where ideas flow freely, innovation flourishes, and team spirit stays strong. We’ve found that when we’re all together, great things happen. With over 1 billion players already reached, your work will contribute to our shared mission of making the most fun games for the world's players.
As we continue to grow, we are now looking for an IT Support Manager to join our team.
The IT Support Manager will be responsible for leading our end-user computing and security initiatives. You will work closely with cross-functional teams, IT operations, and security teams. Together, you will ensure our end-user environments are secure, efficient, and aligned with business objectives.
This is a permanent role based in our Leamington Spa studio, where our daily in-office collaboration fuels creativity and innovation.
Responsibilities:
- Provide technical guidance and support to the team and stakeholders.
- Manage and oversee end-user computing environments, ensuring seamless device performance and user satisfaction.
- Implement and maintain security protocols to safeguard end-user devices and sensitive data.
- Align IT operations with ITIL best practices to deliver reliable and efficient IT services.
- Act as a key technical authority for complex IT issues while driving innovation in technology solutions.
- Contribute to IT strategy by integrating security and operational efficiency into organisational goals.
- Mentor and guide the IT team, fostering a culture of collaboration, excellence, and continuous improvement.
- Manage the lifecycle of end-user devices (laptops, desktops, tablets, mobile phones).
- Lead the design, deployment, and support of enterprise MDM solutions.
- Oversee software deployment, configuration, and updates across the user base.
- Conduct regular audits and assessments to identify and mitigate security risks.
- Monitor and report on service performance, ensuring compliance with SLAs and KPIs.
- Maintain an accurate inventory of IT assets and configurations.
- Provide advanced technical support and act as an escalation point for critical incidents.
- Evaluate and recommend new technologies to support business growth.
Requirements:
- Degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., ITIL, CompTIA Security+, CISSP, Microsoft Certified Solutions Expert) are a plus.
- Proven experience in IT management roles, with a focus on end-user computing and security.
- Hands-on experience deploying and managing MDM solutions (e.g., Intune, Jamf, Workspace ONE).Deep understanding of the ITIL framework and its application in IT service management.
- Proficiency in managing Windows, macOS, iOS, and Android environments.
- Knowledge of endpoint security tools and techniques (antivirus, encryption, patch management).
- Familiarity with cloud-based solutions (e.g., Microsoft 365, Azure AD).
- Excellent leadership and team management capabilities.
- Strong problem-solving and decision-making skills.
- Exceptional communication and interpersonal skills.
Why Kwalee?
We believe in more than just a job—we’re committed to helping you thrive with a fantastic work-life balance and a range of great benefits! You’ll enjoy comprehensive medical cover, including dental and optical care, life assurance, and a solid pension plan. Plus, you’ll have 25 days of holiday to recharge, along with unlimited snacks and drinks to keep you energised throughout the day.
Enjoy the benefits of an on-site gym, free parking, and convenient electric charging stations. We provide state-of-the-art equipment and plenty of career growth opportunities to set you up for success. And to keep things lively, we host seasonal events, regular townhalls, and share exclusive Kwalee merch. With our dog-friendly policy and a vibrant office atmosphere, there’s always something fun going on!
Our Commitment to Diversity & Inclusion
At Kwalee, we take pride in being an equal opportunity employer, where we believe that diversity and inclusion are essential to driving creativity. We are committed to creating a safe, welcoming, and supportive environment where everyone can thrive.
Our culture is built on celebrating the diverse voices of our team members, fuelling innovation and strengthening our connection to our players. We are dedicated to advancing equity, diversity, and inclusion across all areas of life, including age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
We recognise the importance of self-development, career progression, and well-being in retaining our talented team. At Kwalee, we celebrate individuality and encourage everyone to bring their authentic selves to work.
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About The Company
We make the most fun games for the world's players. Find us on your phone, PC and consoles. Thanks to our players, we've achieved one billion downloads with games like Draw It, Jetpack Jump, or Airport Security. Look out for exciting PC and console games like Space Chef, Wildmender, and Robobeat.
Find out more about our team, games, publishing and careers here: https://bit.ly/45qoGYx
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