Japanese Customer Support Agent - Gaming

1 Week ago • All levels • Localization

Job Summary

Job Description

This role involves providing excellent customer service and support to players of video games. Responsibilities include resolving player queries through email and chat (no phone calls), investigating game-related issues using a ticketing system, collaborating with internal teams on project requests, and providing feedback to development teams. The ideal candidate possesses excellent written Japanese (JLPT N1 level), proficient English, familiarity with MS Office/Google Suite, and full-time availability (including weekends and shifts). While prior customer service experience is a plus, it's not mandatory. The company offers comprehensive training. The position is based in Suginami City, Tokyo, with the option for remote work.
Must have:
  • Excellent written Japanese (JLPT N1)
  • Proficient English
  • Familiar with MS Office/Google Suite
  • Full-time availability (including weekends)
  • Game related issue solving
Good to have:
  • Customer service experience
  • Passion for video games
Perks:
  • Social insurance
  • Overtime pay
  • Commute allowance
  • Work-from-home allowance
  • Annual health check
  • Flu vaccination subsidy
  • Employee assistance program
  • Employee referral program
  • Language learning programs
  • Company events

Job Details

Imagine more for your career in games!

  • How about working for a gaming company that is constantly evolving?
  • Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

About us

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support . As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are:

  • Power of Partnership: We work as one team with our clients and support them with passion and purpose.
  • One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
  • Raise the Game: We innovate and improve to help our clients and the industry succeed.
  • Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
  • Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.

What will be your daily tasks? As a Player Support Agent(Customer Support Agent):

  • You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
  • You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
  • Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

You are an ideal candidate for this position if:

  • You have excellent Japanese language skills, especially in writing. You can communicate fluently and confidently in Japanese at a JLPT N1 level.
  • You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
  • You are available to commute to our Tokyo office when necessary.
  • You are familiar with either MS Office or Google Suite apps and can use them effectively.
  • You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.

Optionally, it would be great if:

  • You have some previous experience in Customer Service, but it’s not ‘a must’, as we provide a full training.
  • You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial.

The steps of our recruitment process:

  1. Interview via MS Teams with one of our recruiters (remote).
  2. Online language assessment (Japanese and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知(https://www.keywordsstudios.com/en/applicant-privacy-notice)をご確認ください。

Benefits

待遇・福利厚生

  • 雇用形態:契約社員
  • 社会保険完備
  • 時間外手当支給
  • 交通費支給(月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給)
  • 在宅勤務手当(社内規定による)
  • 健康診断(年1回)
  • インフルエンザ予防接種補助
  • 従業員アシスタントプログラム
  • 社員紹介制度
  • 語学プログラム(日本語/英語のレッスンサポート、資格取得サポート)
  • 社内イベント(お花見、BBQ、忘年会などオフラインでのイベントも多数🎉)

Similar Jobs

Keywords Studios - French Game Linguist

Keywords Studios

Catalonia, Spain (On-Site)
1 Month ago
Keywords Studios - English Copywriter and Editor

Keywords Studios

Dublin, County Dublin, Ireland (Hybrid)
3 Weeks ago
Localsoft games - Game Tester

Localsoft games

Málaga, Andalusia, Spain (On-Site)
1 Day ago
Tencent - Senior Localization Project Manager, Games

Tencent

London, England, United Kingdom (On-Site)
1 Week ago
Altgram - Localization Engineer – APAC Region (m/f/d)

Altgram

(Remote)
6 Months ago
Global Step - Romanian Localization Video Game Tester (LQA)

Global Step

Montreal, Quebec, Canada (On-Site)
1 Week ago
Eleven Labs - Translation Specialist (Freelance)

Eleven Labs

Germany (Remote)
1 Week ago
Nintendo - CONTRACT - Marketing Translation Coordinator (French)

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago
Nintendo - Localization Specialist (Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
Netflix - Technical Program Manager, Product Localization

Netflix

Los Gatos, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

2K - Localization Producer

2K

London, England, United Kingdom (Hybrid)
1 Day ago
Netflix - Machine Learning Software Engineer (L5) - Content and Studio

Netflix

United States (Remote)
2 Months ago
Garena - Product QA & Localization

Garena

Casablanca, Casablanca-Settat, Morocco (On-Site)
1 Month ago
Keywords Studios - Senior Business Development Manager

Keywords Studios

Poland (Remote)
1 Month ago
Snail Studios - Chinese Mandarin English Interpreter / Translator

Snail Studios

Beverly Hills, California, United States (On-Site)
3 Weeks ago
Keywords Studios - Expert Subtitle Translator/QCer: English to Canadian French

Keywords Studios

Québec City, Quebec, Canada (Remote)
1 Month ago
Riot Games - Publishing Coordinator, Wild Rift

Riot Games

Shanghai, China (On-Site)
1 Day ago
Scorewarrior - Service Backend C++ Developer

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
4 Weeks ago
Coupa - Sr. Software Engineer - Globalization

Coupa

Pune, Maharashtra, India (Hybrid)
2 Weeks ago
PwC - IN_  Associate_Oracle fusion SCM_Oracle_Advisory_ Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Suginami City, Tokyo, Japan

Light Speed Studios - サウンドディレクター|Sound Director

Light Speed Studios

Osaka, Osaka, Japan (On-Site)
6 Months ago
ByteDance - Global Emergency Response Team Specialist - Japan

ByteDance

Tokyo, Japan (On-Site)
1 Month ago
Adglobe - Project Manager

Adglobe

Tokyo, Tokyo, Japan (On-Site)
3 Years ago
Ubisoft - Social Engagement Manager Korea (W/M/NB)

Ubisoft

Tokyo, Japan (On-Site)
11 Months ago
Sony Interactive Entertainment - Senior Cloud Security Engineer

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
5 Months ago
Google - Cloud Technical Solutions Engineering Manager

Google

Tokyo, Japan (On-Site)
1 Week ago
Workato - Senior Account Executive

Workato

Tokyo, Japan (On-Site)
7 Hours ago
Limit Break - Sr Software Engineer, Frontend

Limit Break

Tokyo, Japan (Remote)
4 Months ago
Ubisoft - Content Creators Manager Korea (W/M/NB)

Ubisoft

Tokyo, Japan (On-Site)
11 Months ago
Sony Interactive Entertainment - System Software Development (PlayStation Network Infrastructure & Game SDK Development)

Sony Interactive Entertainment

Tokyo, Japan (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Localization Jobs

Altagram Group - Data Science Internship/Workstudent

Altagram Group

Germany (On-Site)
1 Month ago
Nintendo - Sr Bilingual Communications Coordinator - Japanese

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago
BYD EUROPE - Product localization specialist (Austria)

BYD EUROPE

Vienna, Vienna, Austria (On-Site)
9 Months ago
Eleven Labs - Producer

Eleven Labs

Germany (Remote)
1 Month ago
Amber - Localization Quality Assurance (Traditional Chinese TW)

Amber

Quebec, Canada (Hybrid)
2 Months ago
Amber - Localization Quality Assurance (Modern Standard Arabic)

Amber

Quebec, Canada (Hybrid)
1 Month ago
Amber - Localization Quality Assurance (Swedish)

Amber

Quebec, Canada (Hybrid)
2 Months ago
Universally Speaking - Polish Games Tester

Universally Speaking

Community Of Madrid, Spain (On-Site)
3 Weeks ago
Keywords Studios - German Game Linguist

Keywords Studios

Munich, Bavaria, Germany (On-Site)
1 Month ago
Keywords Studios - Expert Subtitle Translator/QC: English to Mandarin Traditional Chinese

Keywords Studios

Taipei City, Taiwan (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Pune, Maharashtra, India (Hybrid)

Katowice, Silesian Voivodeship, Poland (On-Site)

Lombardy, Italy (Hybrid)

Mexico City, Mexico City, Mexico (Remote)

United Kingdom (Remote)

Cinisello Balsamo, Lombardy, Italy (On-Site)

Silesian Voivodeship, Poland (Remote)

Silesian Voivodeship, Poland (Hybrid)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug