Knowledge Management Analyst - Global Payment

2 Months ago • 2 Years + • Operations

Job Summary

Job Description

The Global Payment team at ByteDance seeks a Knowledge Management Analyst to manage Standard Operating Protocols (SOPs). Responsibilities include developing, documenting, and implementing SOPs; collaborating with stakeholders (including regulatory bodies); ensuring compliance with regulations and internal policies; reviewing and updating SOPs; analyzing workflows for optimization; providing training; acting as an escalation point for SOP-related issues; and working with Risk, Compliance, and Automation teams. The ideal candidate possesses strong analytical and problem-solving skills, experience in cross-functional collaboration, and proficiency in the Microsoft Office Suite. Experience in operational process management or SOP development within financial services is preferred.
Must have:
  • SOP management
  • Cross-functional collaboration
  • Process improvement
  • Regulatory compliance
  • Analytical & problem-solving skills
  • Microsoft Office Suite proficiency
Good to have:
  • Bachelor's degree in finance/economics
  • Experience in financial services

Job Details

Responsibilities
Team Introduction The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Job Responsibilities: - Serve as the primary point of contact for all operational aspects related to Standard Operating Protocols (SOPs), ensuring smooth execution and adherence. - Develop, document, and implement SOPs to drive consistency and efficiency in operations. - Collaborate with internal and external stakeholders, including regulatory bodies, compliance teams, and operational units, to standardize best practices. - Monitor and ensure compliance with industry regulations and internal policies across global operations. - Conduct regular reviews and updates of SOPs to align with evolving business needs and regulatory changes. - Analyze operational workflows and identify areas for process optimization and risk mitigation. - Provide training and guidance to teams on SOP adherence and implementation. - Act as an escalation point for operational issues related to SOP compliance, ensuring timely resolution and effective communication. - Work closely with Risk, Compliance, Quality Assurance, and Automation teams to enhance operational effectiveness.
Qualifications
Minimum Qualifications: - Exceptional analytical and problem-solving skills. - Proven experience in managing cross-functional collaborations and driving process improvement. - Ability to work in a fast-paced, global environment with multiple stakeholders. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Preferred Qualifications: - Bachelor degree in finance or economics related majors. - 2+ years of experience in operational process management, SOP development or a related field within financial services.
Job Information
About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

ClearPoint Recruitment - IT Support Engineer

ClearPoint Recruitment

Newton Aycliffe, England, United Kingdom (On-Site)
5 Years ago
MRI Software - HR Shared Services Coordinator

MRI Software

Cape Town, Western Cape, South Africa (Hybrid)
4 Weeks ago
Trackman - Customer Service Agent

Trackman

Bogotá, Bogota, Colombia (On-Site)
2 Months ago
Funko - Sales Coordinator, Distributors

Funko

London, England, United Kingdom (On-Site)
2 Months ago
ION - Office Assistant - Categorie Protette Law. 68/99

ION

Pisa, Tuscany, Italy (On-Site)
7 Months ago
Evolution - Technical Compliance Specialist (Change Management)

Evolution

San José, San José Province, Costa Rica (On-Site)
6 Months ago
SmileGate - Strategic Planning Manager

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
Microsoft - Site Reliability Engineer

Microsoft

Redmond, Washington, United States (On-Site)
1 Month ago
Keywords Studios - Customer Support Team Lead - Remote

Keywords Studios

Tokyo, Japan (Remote)
2 Months ago
GoTo Group - Region Operations Associate

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ness Digital - Senior .NET Full-Stack Engineer

Ness Digital

Timișoara, Timiș, Romania (Remote)
3 Months ago
Highspot - Regional IT Support Manager

Highspot

Seattle, Washington, United States (Hybrid)
1 Month ago
Aryaka - Customer Success Manager

Aryaka

Bengaluru, Karnataka, India (On-Site)
1 Month ago
PhonePe - Associate Manager, CX (VKYC process)

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Month ago
MRI Software - Business Consultant - Revenues

MRI Software

London, England, United Kingdom (Hybrid)
4 Weeks ago
Interface AI - Sales Development Representative

Interface AI

(Remote)
1 Month ago
Biofire DX - Associate Customer Care Specialist

Biofire DX

Morrisville, North Carolina, United States (On-Site)
1 Month ago
Veeam Software - Veeam Backup for Microsoft Office 365 Engineer

Veeam Software

Tokyo, Japan (On-Site)
1 Month ago
Syniverse - Customer Service Specialist I

Syniverse

Tampa, Florida, United States (Hybrid)
1 Month ago
The Walt Disney Company - Show Production Designer (1-year contract)

The Walt Disney Company

Hong Kong (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Powerintegration - Equipment Engineer

Powerintegration

Penang, Malaysia (On-Site)
1 Month ago
Powerintegration - Senior Power Supply Failure Analysis Engineer

Powerintegration

Penang, Malaysia (On-Site)
2 Months ago
Microsoft - Senior Cybersecurity Specialist

Microsoft

Selangor, Malaysia (On-Site)
1 Month ago
ByteDance - Asset Manager, Datacenter Infrastructure and Services

ByteDance

Kulai, Johor, Malaysia (On-Site)
2 Months ago
NinjaVan - Internship (IT)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
7 Months ago
Xsolla - Product Owner - Login

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
3 Months ago
USE Insider - Customer Success Manager - Malaysia

USE Insider

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
ByteDance - Cloud Solution Architect

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
PwC - Senior Associate - Digital Audit

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Grab - Senior Product Analyst

Grab

Petaling Jaya, Selangor, Malaysia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Netflix - DSP Partner Operations Manager

Netflix

New York, New York, United States (On-Site)
1 Month ago
Bally's Interactive - Customer Operations Team Leader

Bally's Interactive

Newcastle-under-Lyme, England, United Kingdom (Hybrid)
2 Months ago
Ubisoft - Contrôleur Interne Sénior (F/H/NB)

Ubisoft

Carentoir, Brittany, France (On-Site)
6 Months ago
Tesla - Parts Advisor

Tesla

Malmö, Skåne County, Sweden (On-Site)
3 Months ago
Meta - Manager, Performance & Capacity Engineering - Capacity Planning Optimization

Meta

Menlo Park, California, United States (On-Site)
6 Months ago
PlayStation Global - Studio IT Manager

PlayStation Global

Los Angeles, California, United States (On-Site)
5 Months ago
Tesla - Area Parts Supervisor

Tesla

Italy (On-Site)
3 Months ago
PwC - Financial Crime Unit (FCU) Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
8 Months ago
People Can Fly - Live Operations Technician

People Can Fly

Yonkers, New York, United States (Remote)
2 Months ago
GameChanger  - Director of Strategic Initiatives

GameChanger

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

San Jose, California, United States (On-Site)

Tokyo, Japan (On-Site)

Taguig, Metro Manila, Philippines (On-Site)

San Jose, California, United States (On-Site)

Ho Chi Minh City, Vietnam (On-Site)

San Diego, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by bytedance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug