Murex FO Support BA

Murex Application Responsibility:

Has strong analytical and problem solving skills, and excellent communication and interpersonal skills for interacting with business users and the vendor

Works closely with FO users in the management and resolution of any system issues that arise

Works closely with FO sers in understanding requirements to enhance existing functionality

Often works individually in resolving issues, and in coming up with and delivering solutions that meet FO requirements

Analyses and resolves issues related to system configuration, P&L analysi, Simulation views, static data, GOM, market data, market operations, EOD, pre-trade, etc

Liaises with the technical support team, with other business support teams, and with the Murex vendor where and when required

Escalates identified issues / risks in a timely manner to IT and Business managers

Provides detailed information about issues to the vendor, and co-ordinates with them in testing fixes / solutions

Acts as an intermediary between business and vendor

10. Performs routine administrative / technical tasks to appropriately maintain the system

1

Works on small BAU projects to deliver extended functionality and enhancements to the FO users, and is familiar with the systems development life cycle

1

Is able to assist in resolving issues around general system configuration, User Groups, Access Rights, Portfolios, etc

1

Provides training to business users and assists the business in adapting to the Murex environment

1

Prepares and sends effective periodic / timely status reports to IT / Business managers

1

Ensures documentation and deliverables are consistent with defined standards

1

Has the ability to work under pressure to resolve critical issues and meet project deliverables

Support related to Front Office static data creation

Work on change requests (RFC) and enhancement as part of support